VIPCustomerSupportRepresentative

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Provide personalised, high-quality support to VIP customers across multiple brands; Act as the main point of contact for assigned high-value clients; Build and maintain strong, long-term relationships; Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability; Handle inquiries, issues, and escalations for different brands within the company; Adapt communication style and service standards according to each brand’s guidelines; Maintain deep knowledge of each brand’s products, services, and promotions; Demonstrate flexibility with schedules and workload; Meet KPIs related to response time, customer satisfaction, and retention. Experience you’ll need to bring: At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role; English proficiency at B2+ level, both written and spoken; Spanish language skills at a conversational or professional level; Experience working in a fast-paced and KPI-driven environment; Previous experience using CRM systems or customer support tools is considered an advantage. It's a perfect match if you have those personal features: Energetic, proactive, and genuinely enjoy communicating with people; Strong communication and interpersonal skills with a customer-focused approach; Strong problem-solving skills and attention to detail; Good multitasking and time-management skills; Stay calm and solution-oriented under pressure, handling challenging situations with confidence and professionalism. Our clients offer competitive benefits to support your professional and personal growth, in