Growe Talents
iGaming and Entertainment
VIPCustomerSupport
Neural analysis suggests this role is
optimal for Entry candidates.
“VIP Customer Support at Growe Talents. Provide personalized, high-quality support to VIP customers. Act as the main point of contact for assigned high-value clients”
What You'll Achieve.
Achieve KPIs related to response time, customer satisfaction, and retention
Industry & Context.
Problem-solving skills
Rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 coverage
What They're Looking For.
Must Have
At least 6 months of experience in a similar customer support, VIP support, customer success, or account management, English proficiency at B2+ level, both written and spoken, Spanish language skills at a conversational or professional level, Experience working in a fast-paced and KPI-driven environment
Nice to Have
Previous experience using CRM systems or customer support tools is considered an advantage
What You'll Do.
high-quality support to VIP customers
Act as the main point of contact for assigned high-value clients
Build and maintain strong
long-term relationships
including night shifts
and escalations for different brands
Adapt communication style and service standards according to each brand
Maintain deep knowledge of each brand’s products
Demonstrate flexibility with schedules
Meet KPIs related to response time
customer satisfaction
How You'll Work.
Communication Scope
Communication and interpersonal skills
Full Job Description
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Provide personalised, high-quality support to VIP customers across multiple brands; Act as the main point of contact for assigned high-value clients; Build and maintain strong, long-term relationships; Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability; Handle inquiries, issues, and escalations for different brands within the company; Adapt communication style and service standards according to each brand’s guidelines; Maintain deep knowledge of each brand’s products, services, and promotions; Demonstrate flexibility with schedules and workload; Meet KPIs related to response time, customer satisfaction, and retention. Experience you’ll need to bring: At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role; English proficiency at B2+ level, both written and spoken; Spanish language skills at a conversational or professional level; Experience working in a fast-paced and KPI-driven environment; Previous experience using CRM systems or customer support tools is considered an advantage. It's a perfect match if you have those personal features: Are energetic, proactive, and genuinely enjoy communicating with people; Strong communication and interpersonal skills with a customer-focused approach; Strong problem-solving skills and attention to detail; Good multitasking and time-management skills; Stay calm and solution-oriented under pressure, handling challenging situations with confidence and professionalism. Our clients offer competitive benefits to support your professional and personal growth
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