FanDuel
online gaming
VIPAccountManager
“VIP Account Manager at FanDuel. Skills: VIP Account Management, Customer Relationship Management, Sales, Customer Service. Manage a portfolio of FanDuel customers. Provide an enhanced proactive one stop service to encourage loyalty”
What You'll Achieve.
increase their loyalty; provide an excellent all-round experience; Meet pre-determined productivity, quality, and Service Level Agreement targets
Industry & Context.
Excellent analytical skills
Travel for this role is expected around 25% of the time, Willing and able to work non-traditional business hours
What They're Looking For.
Must Have
Knowledge of online gaming industry essential, Excellent analytical skills and experience with Excel, Strives to meet targets and deadlines, Excellent organizational and planning skills
Nice to Have
Minimum 2 years of experience in high end customer service field preferred, Business to Customer Sales experience preferred, Understanding of Marketing processes preferred
What You'll Do.
Manage a portfolio of FanDuel customers
Provide an enhanced proactive one stop service to encourage loyalty
Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
Collect and document customer profiles
Develop relationships and offer tailored rewards through regular correspondence
Meet pre-determined productivity
and Service Level Agreement targets
Provide detailed reports on your Customer Portfolio
highlighting their satisfaction rates and product feedback
and hospitality invitations are offered in accordance with business and compliance requirements
Meet and host VIPs at Hospitality events
Deliver against company responsible gaming protocols
Opportunity to mentor and develop VIP Hosts within the team
How You'll Work.
Communication Scope
Excellent verbal and written communication skills
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