Betty
Online Entertainment
VIPAccountManager
Neural analysis suggests this role is
optimal for Manager candidates.
“VIP Account Manager at Betty. Skills: VIP client management, Player reactivation, Targeted offers. Monitor VIP database. Analyze VIP database”
What You'll Achieve.
Maximize platform benefits; Ensure utmost satisfaction
Industry & Context.
Work evenings, Work weekends, Work holidays
What They're Looking For.
Must Have
1-2 years experience managing accounts, Business-focused mindset, Sales-oriented mindset, Achieve exceptional results, Deliver outstanding services, Work flexible shifts
Nice to Have
Experience in online entertainment industry
What You'll Do.
Optimize player experience
Identify upsell opportunities
Track player behavior
Tailor targeted offers
Collaborate with departments
Develop marketing strategies
Supervise marketing strategies
Develop player management strategies
Supervise player management strategies
Detect potential VIPs
Ensure seamless player experience
Segment promotional offers
How You'll Work.
Team & Collaboration
Other departments; Various teams
Communication Scope
Email; Calls; SMS; Chat; Phone
Full Job Description
About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else. Our Values: We are honest - we value honesty in all aspects. Bring the Olives - we offer premium customer experience. Think Big - we believe in always striving for more. About the role: The VIP Manager plays a pivotal role in cultivating enduring relationships with our esteemed high-value clients. Our objective is to ensure the utmost satisfaction among VIPs, proactively tackle their concerns, and guide them into maximizing the benefits of our platform for their enjoyment. The VIP host is a one stop shop for all problems the portfolio customers are facing. This role requires a strong capacity for empathy, exceptional communication abilities, and an intricate grasp of VIP preferences, desires & anticipations. What you will do: Daily monitoring and analysis of the VIP database to optimize players’ experience throughout their engagement lifecycle. Proactive reactivation of players through various channels like emails, calls, SMS, and chat. Identification and capitalization on opportunities to upsell potential VIP players by tracking their behavior and tailoring targeted offers. Collaboration with other departments for enhanced player management efficiency. Development and supervision of marketing and player management strategies specifically tailored for VIPs. Early detection of
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