Link Solutions, Inc.
Information Technology
VideoTeleconferencing(VTC)SupportSpecialist
“Video Teleconferencing (VTC) Support Specialist at Link Solutions, Inc.. Skills: VTC Support, Troubleshooting, IT Ticketing. Set up VTC systems. Configure VTC systems”
Industry & Context.
Troubleshooting skills for hardware, software, and network issues; A problem solver and troubleshooter who thrives in resolving complex problems
U. S. Citizen with an active DoW Top Secret Clearance, Non-remote, Relocation incentive available
What They're Looking For.
Must Have
U. S. Citizen with an active DoW Top Secret Clearance, Five (5+) years of experience supporting VTC requirements, AA Degree with two (2+) years of experience in VTC support or related IT field, IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140, Knowledge of video teleconferencing systems, Troubleshooting skills for hardware, software, and network issues, Proficiency in managing IT support ticketing systems, Solid understanding of network protocols and connectivity, Experience with audio/visual equipment setup and maintenance
Nice to Have
Bachelor's degree in Information Technology, Computer Science, or Engineering, Relevant VTC certifications, Outstanding customer service skills, Experience working in a Department of Defense (DoD) environment, A problem solver and troubleshooter who thrives in resolving complex problems, Excellent communication skills (written and oral), Excellent interpersonal skills, Excellent organizational skills, Attention to detail, Ability to prioritize and manage multiple tasks
What You'll Do.
Configure VTC systems
Provide real-time technical support
Resolve issues promptly
Troubleshoot problems
Manage support tickets
Prioritize support tickets
Conduct system checks
Perform preventive maintenance
Collaborate with IT teams
Optimize VTC infrastructure
Document technical processes
Stay updated on VTC technologies
How You'll Work.
Team & Collaboration
Collaborate with IT teams
Communication Scope
Excellent communication skills (written and oral); Ability to explain technical concepts to non-technical users
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