Datarails
VicePresident,ProfessionalServices
Neural analysis suggests this role is
optimal for Executive candidates.
“Vice President, Professional Services at Datarails. Skills: Professional Services, AI Consulting, Customer Outcomes. Lead Professional Services engagements. Build AI Enablement & Consulting practice”
What You'll Achieve.
Improve customer retention; Improve product adoption; Increase customer lifetime value; Operate Professional Services as self-funding business unit; Achieve revenue, margin, and utilization targets; Achieve high project delivery quality; Achieve high consultant utilization; Achieve high customer satisfaction; Grow AI Enablement & Consulting services profitability
Industry & Context.
No sponsorship, No relocation assistance
What They're Looking For.
Must Have
10+ years of experience leading Professional Services, Consulting, Customer Success, or related functions within a SaaS environment, Proven track record of building and scaling customer-facing consulting or professional services organizations, Experience managing services P&L, utilization, project delivery, and revenue generation, Understanding of customer adoption, retention, and value realization strategies
Nice to Have
Experience developing AI-related consulting, transformation, or enablement services
What You'll Do.
Lead Professional Services engagements
Build AI Enablement & Consulting practice
Drive customer outcomes
Own Professional Services financial performance
Establish and monitor KPIs
Develop project management standards
Partner with Customer Success
and commercialize new service offerings
and lead a high-performing team
How You'll Work.
Team & Collaboration
Partner closely with Customer Success; Partner closely with Sales; Partner closely with Product; Partner closely with Engineering
Communication Scope
Executive stakeholder management
Process & Methodology
Project management standards
Full Job Description
Description Datarails is transforming how finance teams operate by bringing together data, automation, and AI into a unified platform for modern FP& A. We empower finance leaders to move faster, reduce risk, and make better decisions - without leaving the tools they already trust. As we enter our next phase of growth, we are evolving Customer Success into a strategic function that not only supports retention and expansion, but also shapes how customers adopt AI and data-driven workflows across the finance organization. We are seeking a Vice President of Professional Services to lead our customer-facing services organization and drive measurable customer outcomes across our SaaS platform. This leader will own the delivery of strategic, optimization, and advisory services for our core product while building and scaling an AI Enablement & Consulting practice that helps customers maximize value from emerging AI capabilities. The VP of Professional Services will be responsible for improving customer retention, adoption, and long-term value realization while operating Professional Services as a self-sustaining business unit with strong utilization, project delivery, and financial performance. This position is 100% remote position open to candidates in the Eastern time zone in the United States. No sponsorship or relocation assistance is available. What You’ll Do Lead all Professional Services engagements, including product optimization, strategic advisory, workflow transformation, and value realization initiatives. Build and scale an AI Enablement & Consulting practice, including service offerings, methodologies, and customer-facing solutions. Drive customer outcomes that increase product adoption, retention, expansion, and overall customer lifetime value. Own Professional Services financial performance, ensuring the organization operates as a self-funding business unit with clear revenue, margin, and utilization targets. Establish and monitor KPIs for project delivery, r
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