CertifyOS
Healthcare
VicePresidentOperations
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“Vice President Operations at CertifyOS. Skills: operations leadership, workforce management, performance management. The Vice President of Operations will lead and inspire a 150+ person production workforce in India, driving operational excellence and evolving the team for future growth through AI and automation. This role owns end-to-end delivery against Speed, Quality, and Efficiency targets, partnering with product and engineering to identify automation opportunities and leading workforce tra”
What You'll Achieve.
Own end-to-end delivery against Speed, Quality, and Efficiency targets, maintaining day-to-day operational rhythm while building for sustainable long-term performance. Success Metrics include SLA adherence, reduction in cycle time, low customer-reported issues, high internal QA pass rates, zero repeat escalations, year-over-year improvement in cost per unit, consistent improvement in units per analyst, increasing automation coverage, team member promotions, voluntary attrition below industry benchmark, and reduced performance variability.
Industry & Context.
root cause analysis
Based in India or able to operate full-time from India with deep familiarity with the local talent market and workforce dynamics.
What They're Looking For.
Must Have
Proven track record building and leading large (100+) person operational teams, owning the full arc from hiring and onboarding through performance management and org design. Demonstrated ability to hold an exceptionally high performance bar, with concrete examples of raising standards, managing out underperformers, and creating a culture where excellence is the norm. Experience growing people with a clear history of identifying raw talent and developing them from entry-level contributors into managers, team leads, and technical specialists. Firsthand experience leading a team through significant automation or AI-driven workflow change, navigating the people, process, and structural complexity of that transition. Analytical instincts, running the team on data, knowing numbers cold, and using metrics to drive decisions. Based in India or able to operate full-time from India.
What You'll Do.
The Vice President of Operations will lead and inspire a 150+ person production workforce in India, driving operational excellence and evolving the team for future growth through AI and automation.
This role owns end-to-end delivery against Speed, Quality, and Efficiency targets, partnering with product and engineering to identify automation opportunities and leading workforce transitions.
A key focus is redeploying talent toward higher-value activities and building a strong bench of operations analysts into managers and technical contributors.
How You'll Work.
Team & Collaboration
Partner closely with product, engineering, and data teams to identify automation and AI opportunities, then lead the workforce transition as those capabilities come online. Exceptional communicator and cross-functional partner, equally effective presenting to a C-suite as coaching a frontline manager through a difficult conversation.
Communication Scope
executive presentations; coaching
Full Job Description
About CertifyOS CertifyOS is building the data infrastructure that powers modern healthcare. Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem. Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale. Our vision is simple: One API. One provider ID. Frictionless provider data. We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients. About The Role: We are looking for an exceptional operations leader to own and elevate a 150+ person production workforce in India. This is not a steady-state management role – it's a high-growth, high-change mandate. The right person will drive operational excellence today while relentlessly evolving the team for tomorrow, redirecting talent toward higher-value work as AI and automation reshape what the team does. Core Role Responsibilities - Lead and inspire a 150+ person team across multiple operational functions, setting clear expectations, high standards, and a culture of accountability and continuous improvement. - Own end-to-end delivery against Speed, Quality, and Efficiency targets, maintaining day-to-day operational rhythm while building for sustainable long-term performance. - Partner closely with product, engineering, and data teams to identify automation and AI opportunities, then lead the workforce transition as those capabilities come online. - Proactively redeploy talent toward higher-complexity, higher-
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