Mufg
VicePresident,NetworkOperationsManager
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“Vice President, Network Operations Manager at Mufg. Skills: Network operations management, Incident, Problem and Major Escalation Management, Change, Release and Operational Governance. Lead APAC regional network operations. Manage Run-the-Bank network services”
What You'll Achieve.
Service stability; Operational readiness; Service restoration; Permanent corrective actions; Improve service stability; Risk, impact, support requirements; Post-change validation; Control validation; Remediation tracking; Closure updates; Platform hardening; Service improvements; Reliability; Observability; Automation; Toil reduction; Early risk detection; Reduce manual effort; Improve operational efficiency; Reduce repeat incidents; Improve resiliency; Mature operational practices
Industry & Context.
Problem management; Problem solving; Root cause analysis; Eliminate root causes; Corrective actions; Risk; Vulnerability; Compliance gaps; Service improvement; Reliability
Willing to participate in a weekend on-call/standby rotation
What They're Looking For.
Must Have
Minimum 14 years of experience in network operations, infrastructure operations, or enterprise technology operations, Experience managing large-scale regional network operations, preferably across APAC, Experience in banking, financial services, or regulated enterprise environments, Proven experience managing Run-the-Bank network services, incident management, problem management, change governance, audit support, service reporting, and operational controls, understanding of ITIL-based incident, problem, change, release, and service management practices, Experience managing vendors, telecom providers, managed service providers, OEMs, and SLA governance, Experience supporting audit, risk, vulnerability management, compliance tracking, and operational control remediation, Experience leading service improvement and operational transformation with focus on automation, scripting, AI-enabled tooling, observability, NRE/reliability engineering, and continuous improvement, stakeholder management, executive reporting, communication, and leadership skills
What You'll Do.
Lead APAC regional network operations
Manage Run-the-Bank network services
Ensure services operate in line with Bank standards
Maintain operational ownership and support models
Lead major incident response and regional escalations
Drive RCA and post-incident reviews
Track recurring issues and partner with engineering
Ensure incidents and problems are managed in line with ITIL
Oversee network change governance
Ensure network changes are coordinated
Participate in CAB/change review forums
Support audits by coordinating evidence collection
Track audit findings and risk items
Ensure operational records remain audit-ready
Own regional network service reporting
Prepare clear management updates
Track vendor/service provider performance
Drive the shift from reactive operations
and event correlation
Promote scripting and automation
Identify repeatable operational tasks for automation
Partner with engineering teams to reduce repeat incidents
Lead and manage regional network operations teams
Build a change leadership mindset
Work closely with engineering
professional communication
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor/stakeholder management; Partner with engineering teams; Coordinate across regional teams, vendors, service providers; Work with risk, compliance, security, engineering, vendors, and service providers; Partner with engineering teams
Communication Scope
Stakeholder management; Executive reporting; Communication; Provide timely, professional communication
Full Job Description
**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. **Job Responsibilities:** **Regional Network Operations Management** * Lead APAC regional network operations, including daily service stability, escalation management, operational governance, and readiness. * Manage Run-the-Bank network services across data centre, LAN/WAN, campus, wireless, internet edge, SD-WAN, load balancer, GSLB, SASE, and related platforms. * Ensure services operate in line with Bank standards, security policies, regulatory requirements, and operational control expectations. * Maintain operational ownership, support models, escalation matrices, documentation, SOPs, and runbooks. **Incident, Problem and Major Escalation Management** * Lead major incident response, regional escalations, service restoration, stakeholder communication, and impact reporting. * Drive RCA, post-incident reviews, problem management, and permanent corrective actions. * Track recurring issues and partner with engineering teams to eliminate root causes and improve service stability. * Ensure incidents and problems are managed in line with ITIL and internal operational processes. **Change, Release and Operational Governance** * Oversee network change governanc
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