Neo
Fintech
VicePresident,MortgagesOperations
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“Vice President, Mortgages Operations at Neo. Skills: Mortgage operations, Operational scaling, Team leadership. Build, manage, and scale mortgage operations teams. Serve as a strategic partner to executive leadership”
What You'll Achieve.
Exceed turn-time goals; Exceed loan quality goals; Deliver elite outcomes in speed; Deliver elite outcomes in quality; Deliver elite outcomes in compliance; Deliver elite outcomes in customer experience; Maximize efficiency; Deliver measurable value; Ensure high ROI; Maintain quality standards; Maintain compliance standards; Mitigate fraud risk; Mitigate non-compliance risk
Industry & Context.
Security screening, Criminal records check, Credit check
What They're Looking For.
Must Have
Senior leadership experience in mortgage operations, Proven track record scaling operational teams, Deep knowledge of Canadian mortgage regulations, Commercial acumen, Experience partnering with product, sales, credit risk and capital markets teams, Data-driven operator, Culture builder, Comfortable with ambiguity and pace
Nice to Have
Underwriting, fulfillment, and funding experience, Canadian lender, bank, or fintech experience, Investor guidelines knowledge, Capital markets readiness requirements knowledge
What You'll Do.
and scale mortgage operations teams
Serve as a strategic partner to executive leadership
Mentor and develop operational leaders
Champion cross-functional collaboration
Drive streamlined processes to maximize efficiency
Define clear performance standards
Create a strategic roadmap for initiatives
Ensure high ROI on operational projects
Maintain accountability for KPIs
Ensure operations adhere to quality metrics
Stay ahead of evolving mortgage regulations
Mitigate fraud and non-compliance risk
Guarantee mortgage files are structurally sound
Ensure mortgage files are fully documented
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partnering with product; Partnering with sales; Partnering with capital markets; Partnering with credit risk
Process & Methodology
Roadmap planning
Full Job Description
Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners THE ROLE Neo is looking for an exceptional operational leader to drive the growth and profitability of our fastest-growing business line. As VP, Mortgages (Operational Effectiveness), you will lead and scale our underwriting, fulfillment, and funding teams — owning the end-to-end operational engine that turns mortgage applications into funded loans. You'll sit at the intersection of sales, product, capital markets, and credit risk — ensuring Neo's mortgage operations deliver elite outcomes in speed, quality, compliance, and customer experience. This role requires a builder who can drive operational excellence at scale while maintaining the credit discipline and partner experience that fuel growth. WHAT YOU'LL BE DOING - Build, manage, and scale highly effective and engaged mortgage operations teams (underwriting, fulfillment, and funding), alongside credit & risk counterparts, that consistently exceed turn-time and loan quality goals. - Serve as a strategic
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