Cyara
CX Assurance Platform
VicePresident,Engineering
Neural analysis suggests this role is
optimal for Director candidates.
“Vice President, Engineering at Cyara. Skills: engineering leadership, SaaS product delivery at scale, AI/ML system development and deployment, platform architecture, technical strategy. Develop and implement the technology strategy that aligns with Cyara’s business goals and objectives. driving technical excellence”
What You'll Achieve.
deliver exceptional customer experiences with less effort, cost, and risk; build flawless customer journeys across voice and digital channels; elevate how enterprises test, optimize, and transform customer interactions; delivering measurable ROI
Industry & Context.
What They're Looking For.
Must Have
15+ years of experience in engineering leadership roles, including managing large, complex, SaaS or cloud-native engineering organizations, Demonstrated track record of building and scaling high-performing engineering teams (50+ engineers, multi-discipline, global) and delivering complex software products reliably and at scale, understanding of software development lifecycle (SDLC), agile methodologies, DevOps, cloud architecture, microservices, distributed systems, Proven experience with SaaS platforms, managing scalability, reliability, performance, multi-tenant systems, and global delivery, AI/ML experience: you have built, deployed and scaled machine learning or generative AI systems into you understand model training, inference pipelines, MLOps, vector retrieval, embeddings, NLP, generative AI, etc., Strategic thinker with business acumen, capable of aligning technology strategy with business outcomes, driving innovation, and delivering measurable ROI, Excellent leadership, communication, organizational, and interpersonal skills, You can influence senior stakeholders, partner across functions, and build a culture of excellence
Nice to Have
Master's or higher preferred, Familiarity with private equity‐backed companies or rapid growth environments is a plus, Passion for customer-centric innovation and experience in customer experience / CX technology is preferred, Experience with GenAI/LLM technologies (e. g. , GPT, Llama, etc. ), RAG (retrieval-augmented generation), vector databases, LangChain, LangSmith or similar frameworks, Experience with cloud platforms (AWS preferred) and container/orchestrator technology (Docker, Kubernetes), Experience in a scale-up or growth stage environment, managing rapid change and transformation, Demonstrated ability to drive organizational transformation, foster high trust cultures, champion DEIB in engineering, and lead through ambiguity, Prior experience working with global engineering teams and remote/hybrid models, Understanding of CX assurance, customer journey monitoring, chatbot testing or analogous domains is a plus
What You'll Do.
Develop and implement the technology strategy that aligns with Cyara’s business goals and objectives
driving technical excellence
scalable product delivery
embedding AI capabilities across our platform
How You'll Work.
Team & Collaboration
partner across functions; collaboration across global teams
Communication Scope
Excellent communication skills; influence senior stakeholders
Full Job Description
## Description About Cyara Cyara is the world’s leading Automated CX Assurance Platform, trusted by the most recognizable global brands to deliver exceptional customer experiences with less effort, cost, and risk. Our platform supports the entire CX software development lifecycle, from design and functional testing through load testing, chatbot validation, and continuous production monitoring ensuring enterprises can build flawless customer journeys across voice and digital channels. With a growing focus on AI-driven CX transformation, Cyara is pioneering the next generation of assurance solutions that use intelligent automation and AI to elevate how enterprises test, optimize, and transform customer interactions. Our Values At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Commitment to DEIB At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, col
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