VicePresidentCustomers

## **Job Description** As the primary POC for our airline customer accounts, the VP Customers is accountable for the customer experience over the product & service lifecycle. The VP Customer will own a portfolio of Customer accounts. The VP Customers will integrate all aspects of the customer experience and direct the organisation to ensure that expectations are set, met or exceeded. The VP Customers is accountable for all product & service revenue and cash from their customer portfolio. **Key Accountabilities** * Define and implement customer account strategies, directing Executive level stakeholders to realise this plan and achievement of the overall Rolls-Royce strategy. Use the account management process to integrate all aspects of the Rolls-Royce relationship with customers, and direct resources to support the attainment of the account strategy. Use the Customer Hub to drive account management discipline. Align internal stakeholders to ensure that VoC is heard and business objectives are achieved. Support the SVP in developing and achieving regional objectives, and maintain the profile of key customers. * Ensure that contracts are administered in a way that is consistent with delivering value to Rolls-Royce, including working with internal stakeholders and subject matter experts to resolve disputes and manage contract risks. Ensure accounts are managed in accordance with Compliance and ABCEC policies. Use their experience and influence to deliver successful outcomes from complex negotiations. * Deliver Customer account revenue & cash plan and work with the Finance BP to achieve regional targets. Manage threats and deliver cash and profit opportunities relative to budget. Work with the Sales & Transitions teams in delivering new OE and services sales targets. Provide clear and decisive leadership in senior sales opportunity management and in generating cash/profit opportunities. * Ensure that customer relationships are broadened and deepened at all levels and ac