VicePresident,CustomerSuccess

**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Vice President, Customer Success ### Overview The Vice President of Customer Success for the Small and Medium Enterprise organization is responsible for post-sale revenue protection and growth across SME solutions, with direct accountability for customer adoption, retention, renewal execution, and expansion. The role owns the Customer Success operating model across North America SME and serves as the key point of accountability for identified customers. This position partners closely with NAM Sales/Account Managers, Product, Delivery, Support, and Services leadership to ensure customers realize overarching value from Mastercard overall capabilities while driving durable, multi-year revenue outcomes. Role: Post Sale Revenue Ownership: Own gross and net retention outcomes for customers. Lead renewal strategy, forecasting, and execution in close partnership with Sales and Revenue Operations, including executive level intervention on high risk or high value accounts. Customer Adoption and Value Realization: Ensure customers successfully onboard, integrate, and operationalize their partnership with MC and opportunity for cross-sell. Executive Customer Leadership: Serve as the executive sponsor for the most strategic and complex customers. Lead executive business reviews, manage escalations, and maintain senior stakeholder relationships where renewal or expansion outcomes depend on executive alignment. Expansion and Growth Strategy: Identify