VicePresident,CustomerExperience

Own the full post-sales journey for every Semgrep customer.

Lead four critical functions: Deployment Engineering

Technical Account Management

and Renewals — unifying them around a single mission: making every customer extraordinarily successful with Semgrep.

Build the team responsible for deploying Semgrep into complex enterprise environments—custom CI/CD pipelines

and bespoke security workflows.

Drive the organization's capability to handle increasingly sophisticated customer deployments as Semgrep moves from semi-out-of-the-box to deeply integrated configurations.

Partner with Product and Engineering to feed deployment learnings back into platform improvements.

Manage the leader of the TAM team

who serve as trusted technical advisors to Semgrep's most strategic accounts

Define what high-quality technical partnership looks like at scale — including QBR programs

and proactive risk management

Build a TAM model that maps to customer segment and complexity

ensuring the right coverage at the right cost

Own the customer support function end-to-end — from inbound ticket triage to escalation management and SLA delivery.

Build processes and tooling that scale as the customer base grows

without sacrificing response quality.

Establish a feedback loop between Support and Product/Engineering to systematically reduce recurring issues.

Lead the Renewals Account Management team responsible for on-time

full-value contract renewals.

Build tight coordination between Renewals

and Sales to ensure health signals are surfaced early and acted on.

Own gross and net retention metrics across the business

reporting progress directly to the CRO.