Roche
Healthcare
VicePresidentCustomerExperienceandCommercialOperations
“Vice President Customer Experience and Commercial Operations at Roche. Skills: Customer Experience, Commercial Operations, Strategic planning. Apply 'One Roche Canada' lens. Build and evolve integrated team structure”
What You'll Achieve.
Deliver seamless, value-driven engagement; Move the needle; Develop industry leaders of tomorrow; Achieve peak performance; Ensure access to healthcare
Industry & Context.
Navigating ambiguity; Translating data into improvements
Travel up to 20%
What They're Looking For.
Must Have
10+ years executive leadership, Bachelor's degree required, Global/international experience required, Ability for future global mobility
Nice to Have
Master's degree, Experience in Cardiovascular metabolic healthcare, Experience in consumer driven healthcare, Prior experience leading leaders, Fluently bilingual, French and English
What You'll Do.
Apply 'One Roche Canada' lens
Build and evolve integrated team structure
and develop employees
Lead through effective delegation
and unified workplace culture
Drive a compliance culture
Define best practices and tools
Serve as core member of CNET
Align organizational goals with business strategy
Map long-term strategies and short-term priorities
Establish corporate policies
and evaluation criteria
Interact with internal and external executives
Drive high-level partnerships and negotiations
Drive Pharma Canada deliverables
Execute annual goal-setting and strategic planning
Represent Canada on global teams
Drive continuous external outreach
Shape strategic direction of external engagement
Identify high-value opportunities
Evolve business structures and strategies
Design frameworks for external partnership development
Build relationships with key customers and stakeholders
How You'll Work.
Team & Collaboration
Collaborating across Chapters, Squads, and Roche Dx; Collaborating with internal executives; Collaborating with major external stakeholders; Working with senior executives; Partnership development
Communication Scope
Executive presentations; Negotiation
Process & Methodology
Agile strategies, Strategic planning
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