Roche
Healthcare
VicePresidentCustomerExperienceandCommercialOperations
Neural analysis suggests this role is
optimal for Executive candidates.
“Vice President Customer Experience and Commercial Operations at Roche. Skills: Customer Experience, Commercial Operations, Strategic planning. Apply 'One Roche Canada' lens. Build and evolve integrated team structure”
What You'll Achieve.
Deliver seamless, value-driven engagement; Move the needle; Develop industry leaders of tomorrow; Achieve peak performance; Ensure access to healthcare
Industry & Context.
Navigating ambiguity; Translating data into improvements
Travel up to 20%
What They're Looking For.
Must Have
10+ years executive leadership, Bachelor's degree required, Global/international experience required, Ability for future global mobility
Nice to Have
Master's degree, Experience in Cardiovascular metabolic healthcare, Experience in consumer driven healthcare, Prior experience leading leaders, Fluently bilingual, French and English
What You'll Do.
Apply 'One Roche Canada' lens
Build and evolve integrated team structure
and develop employees
Lead through effective delegation
and unified workplace culture
Drive a compliance culture
Define best practices and tools
Serve as core member of CNET
Align organizational goals with business strategy
Map long-term strategies and short-term priorities
Establish corporate policies
and evaluation criteria
Interact with internal and external executives
Drive high-level partnerships and negotiations
Drive Pharma Canada deliverables
Execute annual goal-setting and strategic planning
Represent Canada on global teams
Drive continuous external outreach
Shape strategic direction of external engagement
Identify high-value opportunities
Evolve business structures and strategies
Design frameworks for external partnership development
Build relationships with key customers and stakeholders
How You'll Work.
Team & Collaboration
Collaborating across Chapters, Squads, and Roche Dx; Collaborating with internal executives; Collaborating with major external stakeholders; Working with senior executives; Partnership development
Communication Scope
Executive presentations; Negotiation
Process & Methodology
Agile strategies, Strategic planning
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position ****The Opportunity:**** ****Vice President Customer Experience and Commercial Operations******** Reporting directly to the President & CEO, the Vice President Customer Experience and Commercial Operations is a high-impact executive position designed to shape the future of our customer experience and portfolio commercialization. As a vital member of the Canadian Network Enabling Team (CNET), you will bridge global vision with local execution, mapping out the agile strategies and corporate policies that drive Canada Pharma forward. You will lead and inspire a sophisticated, multidisciplinary team—encompassing Marketing, Customer Experience, Squad Leaders, and Patient Journey Partners—to deliver seamless, value-driven engagement. Actively collaborating with internal executives and major external stakeholders, you will champion high-level partnerships and high-stakes negotiations that move the needle. Beyond commercial strategy, you will embody the Visionary, Architect, Coach, Catalyst (VACC) leadership model, intentionally cultivating a workplace culture of deep trust, innovation, and peak performance. If you are ready to steer a world-class portfolio and develop the industry leaders of tomorrow, this is your opportunity to leave a defining legacy at Roche Canada. **What you’ll do:** **_People Leadership_** * Strategic Alignment: Apply a "OneRoche Canada" lens to commercial opportunities, collaborating across Chapters, Squads, and Roche Dx to enable fluid, priority-aligned resourcing. * Integrat
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