HugeInc

digital agency

VicePresident,ClientPartnership

$185–215k Canada Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Vice President, Client Partnership at HugeInc. Skills: Client Partnership, Account Management, Team Leadership, Strategic Development. Provide strategic and tactical leadership for multiple clients. Serve as senior partner and confidant for clients”

What You'll Achieve.

drive client success; ensure the quality of the relationship and work product; drive successful engagements; meet the business goals of our clients; grow/develop long-term DAOR relationships

Industry & Context.

digital agency
Problems you'll solve

Identify needs that the client may not recognize; Ensure that approaches and solutions are linked to objectives and future needs

Eligibility Requirements

remote within the United States, not available for hire or work in New Mexico, and Hawaii, USA

What They're Looking For.

Must Have

10+ years of experience, led complex, large-scale client engagements in a digital agency, consultancy, or tech-services powerhouse, proven track record of managing $5M+ of client work where quality, efficiency, and financial health are never compromised, Experience leading cross-disciplinary teams, Experience with overall account management, account growth, leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients, ability to develop overall engagement strategy and work with department heads, discipline leads and project teams to execute plans, Constant work to expand contacts with key client executives and maintain post-engagement relationships introducing new opportunities accordingly, Management of portfolio working with EDs to develop and negotiate statements of work, and ensuring the work is delivered on budget, Ability to identify needs that the client may not recognize and ensure that approaches and solutions are linked to objectives and future needs, Consistently manage client expectations, ensure delivery of the highest quality service, solicit and act on client feedback, Experience working with engagement teams to ensure account work is projected accurately and effectively and efficiently planned and staffed with all deliverables are prioritized accordingly, Leading strategic development of new business pitches from RFP response to closing accounts including MSA and contract negotiations, presentation, verbal and written skills, proven ability to develop well-positioned and thoughtful documents and presentations

Nice to Have

A genuine eagerness to work with mentor, encourage and learn from a diverse and talented team

What You'll Do.

Provide strategic and tactical leadership for multiple clients

Serve as senior partner and confidant for clients

Manage a team responsible for day-to-day account operations

Drive successful engagements through team management

Develop and negotiate statements of work

Ensure work is delivered on budget

Manage client expectations

Solicit and act on client feedback

Lead strategic development of new business pitches

Negotiate MSAs and contracts

How You'll Work.

Team & Collaboration

Serve as senior partner and confidant for internal cross-disciplinary teams; Manage a team who are responsible for day-to-day account operations; Lead through others and build a culture of accountability and curiosity; Work with department heads, discipline leads and project teams to execute plans; Experience working with engagement teams to ensure account work is projected accurately; Work with mentor, encourage and learn from a diverse and talented team

Communication Scope

presentation skills; verbal skills; written skills; develop well-positioned and thoughtful documents and presentations

Process & Methodology

Manage portfolio, Develop and negotiate statements of work, Ensure work is delivered on budget, Manage client expectations, Ensure delivery of highest quality service, Solicit and act on client feedback, Ensure account work is projected accurately, Effectively and efficiently planned and staffed, Deliverables are prioritized accordingly

Full Job Description

Location: This position is remote within the United States. About Client Partnership. At Huge, Client Partnership is accountable for all aspects of the client relationship. This encompasses the health of the relationship, financials, quality of the work product, and team motivation. It’s an equal mix of being a client’s strategic partner, Huge’s business operator, and an internal team champion. Their mission is to drive client success through great, user-centric work. The role. The VP, Client Partnership, is responsible for providing both strategic and tactical leadership for multiple clients within a portfolio. They serve as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure the quality of the relationship and work product. The VP, Client Partnership, will manage a team who are responsible for day-to-day account operations and relationship management. They consistently demonstrate excellent team management skills and operational/business management capabilities in order to drive successful engagements. They’re passionate about the digital space, creative work, and developing amazing user-branded experiences. What we’d like to see: 10+ years of experience. You’ve led complex, large-scale client engagements in a digital agency, consultancy, or tech-services powerhouse. A proven track record of managing $5M+ of client work where quality, efficiency, and financial health are never compromised. Experience leading cross-disciplinary teams. You know how to lead through others and build a culture of accountability and curiosity. Experience with overall account management, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients. The ability to develop overall engagement strategy and work with department heads, discipline leads and project teams to execute plans. Constant work to expand contacts with key client executives and maintain strong post-en

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