Circa - IPG DXTRA
modern health marketing and scientific communications
VicePresident,ClientExperience
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“Vice President, Client Experience at Circa - IPG DXTRA. Skills: Client Experience Leadership, Pharmaceutical Communications, Account Management, Strategic Planning, Team Leadership. Serve as a day-to-day account lead, partnering with clients, interagency partners, dna leaders and team members, establishing integrated plans and ensuring their successful implementation.. Help design multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital).”
What You'll Achieve.
Cultivate and nurture long-term partnerships and client satisfaction.; Ensure successful implementation of integrated plans.; Execute campaigns.; Craft deliverables that address client's requests.; Procure brand and enterprise intelligence to inform the team’s work.; Demonstrate executional excellence.; Ensure all deliverables are polished, error-free, strategically sound and on-time/budget.; Enable staff members to reach their full potential.
Industry & Context.
Ability to stay calm under pressure and always focus on problem solving; Foreseeing potential roadblocks and proactively recommending/implementing solutions
What They're Looking For.
Must Have
Bachelor's Degree or higher, 9-12 years of agency experience, Understanding of integrated agency teams (Earned Media, Digital, Strategy, Creative), Experience in pharma communications in a comparable agency environment, including managing medical/legal/regulatory review processes and compliance considerations, Can promote a culture of collaboration and teamwork across organizational functions, Can handle multiple deliverables at once, Ability to stay calm under pressure and always focus on problem solving, Outstanding communications skills (verbal, written, and presentation), Excellent organizational skills and attention to detail, Proficiency in sculpting and telling a cohesive story, Deep knowledge of the pharma regulatory landscape
What You'll Do.
Serve as a day-to-day account lead
partnering with clients
dna leaders and team members
establishing integrated plans and ensuring their successful implementation.
Help design multichannel activations in partnership with specialist teams (Earned Media
Initiate and closely manage implementation of client-approved programs
program and tactic status
dependencies and considerations at all times.
Serve as the driving force behind all program elements
providing clear direction to the internal team (across CX and specialist partners)
foreseeing potential roadblocks and proactively recommending/implementing solutions.
Oversee high-profile celebrity partnerships
liaising with the talent agency and our world-class specialist teams to execute campaigns.
Understand client business challenges and asks
with instincts and the ability to craft deliverables that address the client’s request.
Build client relationships
demonstrate expertise on the client’s business
competitive landscape and audience
and procure brand and enterprise intelligence to inform the team’s work.
Lead the team in demonstrating executional excellence
ensuring all deliverables are polished
strategically sound and on-timeudget.
Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential.
Lead financial management for clients
including managing complex budgets
and overseeing reconciliations and invoicing.
How You'll Work.
Team & Collaboration
Partnering with clients, interagency partners, dna leaders and team members.; Establishing integrated plans and ensuring their successful implementation.; Designing multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital).; Providing clear direction to the internal team (across CX and specialist partners).; Liaising with the talent agency and specialist teams.; Promoting a culture of collaboration and teamwork across organizational functions.
Communication Scope
Outstanding communications skills (verbal, written, and presentation); Sculpting and telling a cohesive story
Process & Methodology
Managing unbranded celebrity market-shaping programs, Managing data/regulatory milestone announcements with pharmaceutical companies, Initiating and closely managing implementation of client-approved programs, Understanding program status, dependencies and considerations, Foreseeing potential roadblocks and proactively recommending/implementing solutions, Ensuring all deliverables are on-time/budget
Full Job Description
VP, Client Experience About you A hungry, strategic, creative, collaborative account leader who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is: Team oriented “we” over “I” Positive and inspirational Energized and charismatic Humble and inquisitive Agile and adaptable About us A fast-growing, small agency with big reach. We exist at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies. We are made up of: Conversation-starters Storytellers Strategists Digital natives PhD-level scientists Writers Designers Builders About the role We are seeking a vice president, client experience to join one of our fastest growing accounts at an exciting moment in time. The ideal candidate will have proven leadership and client service skills, and experience managing both unbranded celebrity market-shaping programs and data/regulatory milestone announcements with pharmaceutical companies. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The ideal candidate is proactive, strategic, resourceful, and accountable with an entrepreneurial spirit, curiosity and a desire to explore and test new ideas. The individual in this role will: Serve as a day-to-day account lead, partnering with clients, interagency partners, dna leaders and team members, establishing integrated plans and ensuring their successful implementation. Help design multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital). Initiate and closely manage implementation of clie
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