Brightline
Healthcare
VicePresident,CareEnablement&Operations
Neural analysis suggests this role is
optimal for Executive candidates.
“Vice President, Care Enablement & Operations at Brightline. Skills: Care Enablement, Operations Management, Process Standardization, Scalability. Build systems, people, and processes for care accessibility. Manage and develop a team”
What You'll Achieve.
Make care accessible at scale; Reach 10x families; Reach 10x markets; Ensure operational success; Align on performance goals; Drive standardization; Drive efficient, high-quality care; Enable repeatable, scalable operations; Enable high-reliability operations; Reduce friction; Improve outcomes; Manage performance; Drive efficiency; Drive standardization; Ensure balanced access SLAs; Ensure provider well-being; Ensure labor cost balance; Ensure optimal capacity; Ensure scalability; Convert wasted clinical capacity; Translate strategic goals into concrete plans; Execute key initiatives; Manage to consistent KPIs; Manage to transparent KPIs
Industry & Context.
Identify operational pain points; Solve puzzles; Create structure; Identify and understand inefficiency; Identify and understand variation; Identify and understand outcome shortfalls; Design and implement durable solutions; Anticipate bottlenecks; Propose solutions
What They're Looking For.
Must Have
5+ years experience, Experience with process management, Experience with cross-functional coordination, Experience with vendor management, Experience with stakeholder management, Experience with operational metrics, Experience with resource planning, Experience with continuous improvement
Nice to Have
Experience in pediatric behavioral health
What You'll Do.
and processes for care accessibility
Manage and develop a team
Identify operational pain points
Co-design requirements and data
Test and launch new workflows and tooling
Ensure adoption through training and change management
Build and mature centralized clinical operations functions
Collaborate to implement care model enhancements
Collaborate to implement quality initiatives
Collaborate to implement documentation standards
Operationalize clinical pathways
Operationalize care protocols
Operationalize market-specific models
Partner to ensure operational success
Partner to ensure alignment on performance goals
Serve as organizational expert on care model
Serve as organizational expert on operational workflows
Refine national workflows
Architect national workflows
Refine national protocols
Architect national protocols
Architect national SOPs
Refine national playbooks
Architect national playbooks
Build systems for repeatable operations
Build systems for scalable operations
Build systems for high-reliability operations
Implement new markets
Identify inefficiency
Identify outcome shortfalls
Design durable solutions
Implement durable solutions
Act as voice of market operations in product
Build product requirements grounded in workflow realities
Build product requirements grounded in data
Partner to automate workflows
Partner to leverage AI-assisted operations
Partner to make tooling investments
Co-lead demos for operational tools
Co-lead UAT for operational tools
Co-lead rollout planning for operational tools
Co-lead training for operational tools
Monitor implementations until stable
Measure implementations until stable
Troubleshoot implementations until stable
Ensure adoption of operational tools
Partner to ensure business has data
Manage performance at corporate level
Manage performance at market level
Manage performance at clinic level
Manage performance at individual provider level
Ensure clinic models tie to unit economics
Ensure virtual care models tie to unit economics
Ensure coaching models tie to unit economics
Provide hands-on support to market teams
Guide clinical operations
Drive efficiency across markets
Drive standardization across markets
Build out centralized support functions
Define staffing model
Define scheduling governance
Ensure balanced access SLAs
Ensure provider well-being
Ensure labor cost balance
Oversee template governance
Ensure optimal capacity
Re-engineer cancellation workflows
Re-engineer capacity workflows
Convert wasted clinical capacity
Translate strategic goals into operational plans
Translate performance objectives into operational plans
Develop implementation roadmaps
Develop measurable KPIs
Own execution of strategic care operations initiatives
Implement care model enhancements
Evolve staffing model
Execute operational redesign
Anticipate bottlenecks
Propose solutions for bottlenecks
Create clear roles and responsibilities
Create clear playbooks
Create clear scorecards
Build and coach a high-performing team
Foster collaboration across organization
Foster accountability for building functions
How You'll Work.
Team & Collaboration
Market leaders; Clinical care leadership; Analytics; Finance; Product and technology; National and market clinical teams; Finance and Clinical Leadership; Clinical teams; Product teams; Finance teams
Communication Scope
Voice of market operations
Process & Methodology
Roadmap planning, Implementation planning
Full Job Description
Brightline is redefining what pediatric behavioral health care looks like for families across the country — and we’re looking for the operational architect who will bring that vision to life. As VP, Care Enablement & Operations, you will build the systems, people, and processes to make care accessible to Brightline families at scale. You will manage and develop a team that force multiplies your leadership. You will work hand-in-hand with our markets leaders, clinical care leadership, analytics, finance and product and technology to identify operational pain points, co-design requirements and the data to run the business at scale, test and launch new workflows and tooling, and ensure adoption through training and change management. You will also build and mature centralized clinical operations functions that support our multi-market footprint. This is a role for an influential leader and builder who thrives in ambiguity, earns trust through collaboration and action, and brings clarity to complexity WHY THIS ROLE? Brightline is at an inflection point. We’ve built something that works — now we’re building what scales. The infrastructure we put in place today will determine our ability to reach 10x the families, in 10x the markets, without losing what makes our care exceptional. That’s what this role exists to solve. You’ll walk into an organization with real momentum, a leadership team that wants to get this right, and a set of problems that are genuinely hard — coordinating clinical capacity across virtual and in-person modalities and licensure types, tying operational decisions to unit economics, designing the workflows and playbooks that make high-quality care repeatable across markets, and building the workforce infrastructure that lets us grow without burning out the providers delivering care. This role is ideal for a strategic operator and builder who thrives at the intersection of clinical, operational, and product strategy — someone who translates vision into e
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