ParetoHealth
VicePresident,AccountManagement(Central)
“Vice President, Account Management (Central) at ParetoHealth. Skills: Account Management, Leadership, Strategic Planning, Customer Relationship Management, KPI Development. Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives.. Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion.”
What You'll Achieve.
Establishing and achieving key performance indicators (KPIs); Fostering strong, enduring relationships with our high-profile customers; Ensure the seamless delivery of value to our clients; Maintain retention; Support the ongoing growth of our business; Achieve excellence in client service and performance; Ensure alignment between individual, team, and organizational objectives; Ensure satisfaction and identify opportunities for additional support or services; Ensure timely resolution and a focus on long-term solutions; Ensure alignment on region profitability and stop loss premium growth
Industry & Context.
50% travel, Candidates must be authorized to work in the United States without sponsorship both now or in the future.
What You'll Do.
Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives.
Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion.
Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge.
and inspire the Account Management team to achieve excellence in client service and performance.
Establish clear roles
and performance expectations for team members.
Foster a culture of accountability
and continuous improvement.
and report on KPIs related to customer satisfaction
Implement robust measurement systems to monitor performance and identify areas for improvement.
Ensure alignment between individual
and organizational objectives.
Build and nurture strong
trusted relationships with high-profile customers
acting as a strategic partner and advocate for their needs.
Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services.
Serve as the escalation point for critical customer issues
ensuring timely resolution and a focus on long-term solutions.
Customer Service and Customer Operations teams to align customer strategies and initiatives.
Provide customer insights and feedback to drive product development and service enhancements.
Collaborate with leadership to ensure alignment on region profitability and stop loss premium growth.
Identify and implement best practices
and technologies to optimize account management processes.
Stay informed about emerging trends and innovations in customer relationship management and account strategies.
Promote and facilitate professional development opportunities for the Account Management team.
How You'll Work.
Team & Collaboration
Collaborate across departments to ensure the seamless delivery of value to our clients; Partner with Sales, Marketing, Product, Underwriting, Customer Service and Customer Operations teams to align customer strategies and initiatives.; Provide customer insights and feedback to drive product development and service enhancements.; Collaborate with leadership to ensure alignment on region profitability and stop loss premium growth.
Applying for this Vice President, Account Management (Central) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about ParetoHealth?
Real rants from real employees. Read before you apply.