Pure Paws Veterinary Care
Veterinary
VeterinaryReceptionist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Veterinary Receptionist at Pure Paws Veterinary Care. Skills: Client experience, Veterinary reception, Customer service. Greet and check in clients. Verify and update medical records”
What You'll Achieve.
Deliver consistent, high-quality customer service
Industry & Context.
Handle animals of varying sizes, Handle fearful patients, Handle reactive patients
What They're Looking For.
Must Have
2 year of experience as a veterinary receptionist, Experience with veterinary practice management
Nice to Have
Experience coordinating pet travel, USDA health certificates and endorsements
What You'll Do.
Greet and check in clients
Verify and update medical records
Confirm appointment details
Answer and manage telephone system
Perform client check-out
Schedule follow-up appointments
Communicate medical information
Maintain electronic medical records
Ensure timely data entry
Coordinate with veterinarians
Relay client communications
Maintain efficient patient flow
Maintain cleanliness of reception area
Maintain organization of waiting room
How You'll Work.
Team & Collaboration
Coordinate with veterinarians; Coordinate with technicians; Coordinate with support staff
Communication Scope
Verbal communication; Written communication; Active listening; Conflict resolution
Full Job Description
Pure Paws Veterinary Care of Hell's Kitchen is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting. What to Expect As you join our mission, expect to be supported in your work and home life with: A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Employee pet discount because we know your pets are family, too. Salary: $23.00-$28.00 per hour, based on the candidate's skills, experience, and qualifications. Schedule: This is a full-time position averaging 38–40 hours per week. Weekday shifts may begin as early as 6:45 AM and end between 8:00 and 8:30 PM. Weekend shifts are scheduled on a rotating basis from 8:30 AM–3:00 PM. Responsibilities Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-
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