Yaletown Animal Hospital
Veterinary Services
VeterinaryReception,ClientCare
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Veterinary Reception, Client Care at Yaletown Animal Hospital. Skills: Client care, Record keeping, Scheduling. Create a warm and welcoming environment. Maintain client records effectively”
Industry & Context.
One weekend day included
What They're Looking For.
Must Have
Flexible and available to work shift work, Available early as 7:30 AM, Available late as 7:30 PM, Available weekdays, Available weekends
Nice to Have
Previous customer service experience, Previous front desk experience in hospitality, Previous veterinary experience, Graduation from an accredited Veterinary Assistant program, Graduation from an accredited Veterinary Office Assistant program
What You'll Do.
Create a warm and welcoming environment
Maintain client records effectively
Maintain patient records effectively
Document all interactions
Answer a multiline phone system
Track appointments effectively
Schedule appointments effectively
Place outbound calls to pet parents
Respond to email correspondence
Manage email correspondence
Respond to text correspondence
Manage text correspondence
Maintain general housekeeping cleanliness
How You'll Work.
Communication Scope
Email correspondence; Text correspondence
Full Job Description
# Veterinary Reception, Client Care # ## Location: Vancouver, BC ## Compensation: $18-$20 per hour, depending on skills and experience. ## Position: Part-time ## **Yaletown Animal Hospital** is growing! We are currently welcoming a**Veterinary Reception Client Care** to join our dynamic team! This **part-time** opportunity is two 10-hour shifts a week, and has the potential to grow into a full-time position in future. **One weekend day** will be included in this schedule. The CSR role includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities required for this role are: * Create a warm and welcoming environment for our patients and pet parents * Create and maintain client and patient records effectively * Reliably document all interactions in the patient's records * Ability to answer a multiline phone system * Track and schedule appointments effectively * Placing outbound calls to pet parents for follow-up * Respond and manage email and text correspondence * Invoicing, billing, and processing payments * General housekeeping duties; cleanliness of client-facing areas and common areas * Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks * Previous customer service or front desk experience in hospitality is an asset! * **Must be flexible and available to work shift work (early as 7:30 AM and late as 7:30 PM), weekdays, and weekends.** * Previous veterinary experience or graduation from an accredited Veterinary Assistant/Veterinary Office Assistant program is preferred **What VCA Canada Offers** * **RRSP Employer 5 % Match Program** – saving for your future just got easier! * **VCA Canada RRSP Student Loan** \- Ask us more! * A caring culture of **Welln
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