Calgary North Animal Hospital
Veterinary Services
VeterinaryReception,ClientCare
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Veterinary Reception, Client Care at Calgary North Animal Hospital. Skills: Client care, Reception. Create warm welcoming environment. Answer multiline phone system”
Industry & Context.
Some evenings, Some weekends, Overnights
What They're Looking For.
Must Have
Ability to answer multiline phone system, Track and book appointments, Place outbound calls, Respond and manage email clients, Admit and discharge pet patients, Create estimates, Obtain pet owner confirmation, Process payments, Schedule appointments, General housekeeping cleanliness
Nice to Have
Previous customer service experience, Previous front desk experience, Hospitality experience
What You'll Do.
Create warm welcoming environment
Answer multiline phone system
Track and book appointments
Place outbound calls for follow-up
Place outbound calls for future bookings
Respond to email clients
Refer email clients to veterinarians
Refer email clients to internal office
Discharge pet patients
Obtain pet owner confirmation
Schedule appointments
Maintain cleanliness of reception area
Maintain cleanliness of pet holding areas
Maintain cleanliness of common areas
Learn veterinary services
Learn medical office procedures
Assist veterinary staff
How You'll Work.
Communication Scope
Answer phone; Respond to email
Full Job Description
# Veterinary Reception, Client Care ## ## Location: Calgary, AB ## Fixed-term contract position **Calgary North Animal Hospital & 24 hour Emergency Service **is currently welcoming full-time **Veterinary Reception, Client****Care** to join our team on a fixed-term basis. This role includes some evenings, weekends and overnights. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! * Create a warm and welcoming environment for our patients and pet parents * Ability to answer a multiline phone system and track and book appointments effectively * Placing outbound calls to pet parents for follow-up and future appointment bookings * Respond and manage email correspondence; clients, referring veterinarians & internal office messages * Admitting and discharging pet patients * Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments * Scheduling appointments * Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment * General housekeeping duties; cleanliness of reception area, pet holding areas and common areas * Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments * Previous customer service or front desk experience in hospitality is an asset! * No experience with animals, no problem, so long as you love pets! **What VCA Canada Offers** * **RRSP Employer 5 % Match Program** – saving for your future just got easier! * A caring culture of ** _Wellness and Appreciation_**! * Competitive wages and benefits! * Annual uniform allowance * Exceptional career development: there is room to grow here! * Employee Assistance Program * Referral Bonus Rewards * Opportunities to give back in your com
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