Alliance Animal Health
Veterinary Service Organization
VeterinaryPatientCareCoordinator
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“Veterinary Patient Care Coordinator at Alliance Animal Health. Skills: client outreach, appointment scheduling, client communication. Manage client outreach. Support preventive care compliance”
What You'll Achieve.
drive patient compliance; improve client engagement
Industry & Context.
What They're Looking For.
Must Have
ability to work independently and manage multiple priorities, Excellent written and verbal communication skills, Comfort working across multiple technology platforms, organization and attention to detail, Ability to handle challenging client conversations with professionalism
Nice to Have
Experience working in a veterinary clinic or animal health environment, Familiarity with PetDesk or veterinary practice management systems, Prior experience in client service, appointment scheduling, or preventive care coordination, Experience working in a remote environment
What You'll Do.
Manage client outreach
Support preventive care compliance
Schedule appointments
Educate clients on veterinary services
Conduct outreach via phone
Serve as primary communication liaison
Support clinic workflows
Maintain documentation of client interactions
Navigate multiple systems
Review patient records
Handle client questions and concerns
How You'll Work.
Communication Scope
Excellent written and verbal communication skills; proactive communication; client communication
Full Job Description
Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service. We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you! The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication. Key Responsibilities The Patient Care Coordinato
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