Alliance Animal Health
Veterinary Service Organization
VeterinaryPatientCareCoordinator
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“Veterinary Patient Care Coordinator at Alliance Animal Health. Skills: Client outreach, Appointment scheduling, Preventive care, Communication. Manage client outreach for practices. Support preventive care compliance”
What You'll Achieve.
Drive patient compliance; Improve client engagement; Provide operational support
Industry & Context.
Extended periods of computer-based work
What They're Looking For.
Must Have
Ability to work independently, Manage multiple priorities, Excellent written communication skills, Excellent verbal communication skills, Comfort working across multiple technology platforms, Organization, Attention to detail, Ability to handle challenging client conversations with professionalism
Nice to Have
Experience working in a veterinary clinic or animal health environment, Familiarity with PetDesk or veterinary practice management systems, Prior experience in client service, Prior experience in appointment scheduling, Prior experience in preventive care coordination, Experience working in a remote environment
What You'll Do.
Manage client outreach for practices
Support preventive care compliance
Support appointment scheduling
Educate clients on veterinary services
Conduct outreach via phone
Schedule appointments
Follow up with clients
Serve as primary communication liaison
Support clinic workflows
Support service goals
Maintain documentation of client interactions
Navigate multiple systems
Review patient records
Identify follow-up care opportunities
Handle client questions
Handle client concerns
Handle service issues
How You'll Work.
Team & Collaboration
Partner closely with assigned clinics; Maintain a culture of open communication; Maintain a culture of collaboration; Serve our practices
Communication Scope
Excellent written communication skills; Excellent verbal communication skills; Proactive communication; Open communication; Professional communication
Full Job Description
Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service. We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you! The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication. Key Responsibilities The Patient Care Coordinato
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