Fetch Specialty & Emergency Veterinary Centers
Veterinary Services
VeterinaryGuestServicesRepresentative
“Veterinary Guest Services Representative at Fetch Specialty & Emergency Veterinary Centers. Skills: Guest services, Customer relations, Animal care support. Greet guests and pets. Ensure smooth check-in process”
Industry & Context.
What They're Looking For.
Must Have
Previous experience in guest services, Excellent interpersonal skills, Excellent communication skills, Ability to multitask, Work efficiently in fast-paced environment, Attention to detail, Organizational skills, Comfortable handling emotionally charged situations, Empathy and professionalism, Proficient with computers, Proficient with scheduling software, Passion for animals
Nice to Have
Experience with ezyVet management software
What You'll Do.
Greet guests and pets
Ensure smooth check-in process
Ensure smooth check-out process
Answer incoming calls
Schedule appointments
Provide accurate information
Provide timely information
Maintain accurate client records
Maintain accurate patient records
Facilitate communication between medical team and owners
Keep owners informed of pet's care
Keep owners informed of pet's treatment
Handle follow-up tasks for billing
Handle follow-up tasks for accounts
Assist with maintaining reception area
Assist with maintaining waiting area
Ensure compassionate experience
Ensure supportive experience
How You'll Work.
Team & Collaboration
Medical team; Pet owners
Communication Scope
Interpersonal skills; Communication skills
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