Veterinary Emergency Group
Veterinary Medicine
VeterinaryClinicalStaffManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Veterinary Clinical Staff Manager at Veterinary Emergency Group. Skills: People empowerment, Staff development, Team leadership. Interview new VEG Credentialed Veterinary Technicians. Hire new VEG Credentialed Veterinary Technicians”
What You'll Achieve.
Effective support staff team; Excellent patient care; Embody VEG way; Equitable support; Provide tools; Provide resources; Provide autonomy; High medical quality; High care environment; Best hospital for emergency professionals; Build relationships between departments; Implement VEG wide initiatives; Achieve hospital goals; Create environment free of discrimination; Create environment free of harassment; Ensure equitable opportunities
Industry & Context.
Process improvement; Patient care issues
Flexibility to work weekends, Flexibility to work holidays, Rotating schedule, Work in noisy environment, Work with unpleasant odors, Develop own leadership skills, Attend regional meetings, Attend national meetings, Attend local meetings
What They're Looking For.
Must Have
Credentialed Veterinary Technicians and Veterinary Assistants hiring, Onboarding experience for new support staff, Educating veterinary support staff, Address interpersonal conflicts, Maintain hospital people processes, Complete bi-weekly payroll, Complete I9s within 3 days, Benefit enrollments, Navigate leave programs, Accommodations, Performance management, Succession planning, Accountability, Ending employment of a support staff member, Customer concerns professionally, Develop and maintain key business processes, Support staff team’s schedule, Leave requests, Establish expectations, Maintain standards of excellence, Ensure support staff team has supplies, Address patient care issues, Develop solutions, Ensure best utilization of support staff team, Offer best patient and customer care, Ensure credentialed veterinary, Flexibility to work 5 days per week, Work in a noisy environment, Work with unpleasant odors, Develop own leadership skills, Attend regional, national or local leadership meetings, Attend support staff meetings, Work well in a fast-paced environment, Work with people from all backgrounds, Work with different personality types
Nice to Have
Equity eligibility after one year
What You'll Do.
Interview new VEG Credentialed Veterinary Technicians
Hire new VEG Credentialed Veterinary Technicians
Train new VEG Credentialed Veterinary Technicians
Hire new Veterinary Assistants
Train new Veterinary Assistants
Lead onboarding experience for new support staff
Oversee support staff team
Engage as leader across hospital
Foster learning culture
Support learners at every level
Educate veterinary support staff team
Serve as point of contact for concerns
Seek assistance from hospital leadership
Address interpersonal conflicts
Ensure conflicts do not affect workflow
Ensure conflicts do not affect patient care
Liaise with leadership to bridge gaps
Incorporate feedback from doctors
Guide growth of support staff
Guide development of support staff
Lead team of Shift Leads
Identify areas for process improvements
Promote practice alignment
Promote culture of inclusivity
Promote equitable treatment
Ensure environment free of discrimination
Ensure environment free of harassment
Promote awareness of unconscious bias
Manage unconscious bias
Maintain hospital people processes
Coordinate recruiting activities
Coordinate onboarding activities
Create great first day experience
Create great first week experience
Create great first month experience
Coordinate training and development
Manage credentialed veterinary technician growth plans
Manage development meetings
Complete bi-weekly payroll
Manage benefit enrollments
Manage leave programs
Manage accommodations
Manage succession planning
Manage accountability
Involve in ending employment
Partner with hospital leadership
Assist with immediate customer concerns
Follow up with leadership for solutions
Assist with customer concerns as requested
Develop and maintain support staff schedule
Manage leave requests
Organize student interns
Organize student externships
Establish expectations for support staff
Maintain standards of excellence for support staff
Ensure support staff has supplies
Ensure support staff has tools
Address patient care issues
Develop solutions for patient care issues
Ensure best utilization of support staff team
Provide best patient care
Provide best customer care
How You'll Work.
Team & Collaboration
Local leadership teams; Regional leadership teams; All departments; Leadership team; Medical Director; Regional Support Staff Director; Onboarding and Hospital Manager; Doctors; Technician Trainer; People Coordinator; People Partner; Hospital Manager; Veterinary Technician Program Relations Manager
Communication Scope
Present solutions
Process & Methodology
Process improvement
Full Job Description
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB The mission of a Clinical Staff Manager (CSM) is to ensure their VEG hospital has an effective support staff team who provide excellent patient care and embody the VEG way. CSMs provide their VEGgies with equitable support, tools, resources, and autonomy necessary to create an environment of high medical quality and care so that VEG is the best hospital for emergency professionals who will brag about their jobs and make their friends jealous. CSMs collaborate with their local and regional leadership teams to build relationships between all departments and work together to implement VEG wide initiatives and achieve the hospitals’ goals. WHAT YOU’LL DO People Empowerment and Development: Recruitment Directly responsible for interviewing, hiring and training a diverse group of new VEG
Applying for this Veterinary Clinical Staff Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Veterinary Emergency Group?
Real rants from real employees. Read before you apply.