Chester Basin Animal Hospital
Veterinary Services
VeterinaryAssistant,ClientCare
“Veterinary Assistant, Client Care at Chester Basin Animal Hospital. Skills: Client care, Veterinary assistance, Administrative support. Assist veterinary staff with tasks. Assist veterinary staff with treatments”
Industry & Context.
Remain calm in stressful situations; Adapt to changing situations
What They're Looking For.
Must Have
Ability to answer a multiline phone system, Track and book appointments effectively, Efficient in carrying out assignments independently, Willingness to learn more veterinary services, Willingness to learn updated medical office procedures, Willingness to assist Veterinary staff
Nice to Have
Veterinary Assistant program certificate, Veterinary Office Assistant program certificate, Previous customer service experience, Previous front desk experience, Hospitality experience, Retail experience
What You'll Do.
Assist veterinary staff with tasks
Assist veterinary staff with treatments
Create a warm environment for patients
Create a warm environment for pet parents
Respond to email correspondence
Manage client email correspondence
Manage referring veterinarian email correspondence
Manage internal office messages
Place outbound calls to pet parents
Book future appointments
Obtain pet owner confirmation
Discharge pet patients
Maintain cleanliness of reception area
Maintain cleanliness of pet holding areas
Maintain cleanliness of common areas
How You'll Work.
Team & Collaboration
Assist veterinary staff
Communication Scope
Email correspondence; Client communication
Applying for this Veterinary Assistant, Client Care role?
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