Chester Basin Animal Hospital
Veterinary Services
VeterinaryAssistant,ClientCare
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Veterinary Assistant, Client Care at Chester Basin Animal Hospital. Skills: Client care, Veterinary assistance, Administrative support. Assist veterinary staff with tasks. Assist veterinary staff with treatments”
Industry & Context.
Remain calm in stressful situations; Adapt to changing situations
What They're Looking For.
Must Have
Ability to answer a multiline phone system, Track and book appointments effectively, Efficient in carrying out assignments independently, Willingness to learn more veterinary services, Willingness to learn updated medical office procedures, Willingness to assist Veterinary staff
Nice to Have
Veterinary Assistant program certificate, Veterinary Office Assistant program certificate, Previous customer service experience, Previous front desk experience, Hospitality experience, Retail experience
What You'll Do.
Assist veterinary staff with tasks
Assist veterinary staff with treatments
Create a warm environment for patients
Create a warm environment for pet parents
Respond to email correspondence
Manage client email correspondence
Manage referring veterinarian email correspondence
Manage internal office messages
Place outbound calls to pet parents
Book future appointments
Obtain pet owner confirmation
Discharge pet patients
Maintain cleanliness of reception area
Maintain cleanliness of pet holding areas
Maintain cleanliness of common areas
How You'll Work.
Team & Collaboration
Assist veterinary staff
Communication Scope
Email correspondence; Client communication
Full Job Description
# Veterinary Assistant, Client Care ## Employment Type: Part-Time ## Location: Chester, NS ## ## **Chester Basin Animal Hospita** l is currently welcoming a dependable and caring **Veterinary Assistant, Client Care** to join our team. This part-time opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! **Key Responsibilities** * Assist veterinary staff with various tasks and treatments * Create a warm and welcoming environment for our patients and pet parents * Respond to and manage email correspondence: clients, referring veterinarians & internal office messages * Placing outbound calls to pet parents for follow-up and future appointment bookings * Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments * Admitting and discharging pet patients * General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas **Qualifications and Attributes** * Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset * Ability to answer a multiline phone system and track and book appointments effectively * Previous customer service or front desk experience in hospitality or retail is an asset!; a real aptitude for putting people at ease and creating a welcoming environment * Takes initiative to complete tasks throughout the day * Compassion and nurturing attitude * Ability to remain calm in stressful situations and to adapt to changing situations * Efficient in carrying out assignments independently * Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments **What We Can Offer You!** * RRSP Employer 5% Match Program! Saving for your future just got easier!! * A caring cu
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