DigiOutsource
VerificationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Verification Specialist at DigiOutsource. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Optimizing manual customer verification processes. Ensuring timely feedback on verification outcomes”
What You'll Achieve.
Ensuring timely feedback on verification outcomes; Hit shared goals; Ensuring high standards of quality in all outputs; Maintaining effectiveness in dynamic situations; Enhance efficiency of verification
Industry & Context.
Resolving escalations related to verification; Highlighting any potential roadblocks that hinder verification success rates
Credit and criminal record check will be conducted, Qualification verification check will be done
What They're Looking For.
Must Have
Minimum of 24 Months Risk/AML/Compliance experience, Relevant Diploma/Degree and/or work experience in a related field, Exceptional attention to detail, ensuring high standards of quality in all outputs, Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Nice to Have
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends, Previous experience in the online gaming or casino industry, with a understanding of player behaviour and industry regulations, Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards, Experience in developing and executing customer retention strategies
What You'll Do.
Optimizing manual customer verification processes
Ensuring timely feedback on verification outcomes
Supporting the broader business verification strategy
Reviewing documentation related to suspicious activity
Full and accurate assessment of documentation in terms of their legitimacy
Ensuring Betway meets the verification requirements of their customers in line with regulatory and/or business requirements around KYC
Ensuring compliance with AML verification requirements outlined by regulatory and / business requirements
Ensuring that documents are uploaded correctly
and notes are captured on accounts after review
Escalation of documents with legitimacy concerns to the Fraud Team for further investigation
Staying abreast of document version updates specific to countries
Withholding / Releasing of certain transactions when required
Requesting of supporting documentation where deemed required
Updating customers’ accounts details where necessary
Contacting 3rd parties to verify documents in the cases where additional verification is required
and other departments in the business in relation to verification
Resolving escalations related to verification
Suggesting / Recommending new improvements or enhancements to document journeys
customer communication relating to verification and highlighting any potential roadblocks that hinder verification success rates
Reporting on verification statistics both internally and externally
Suggesting / Recommending new or improvement process or systems to enhance efficiency of verification
How You'll Work.
Team & Collaboration
Working smoothly with cross‑functional teams to hit shared goals; Be available to assist Risk, Fraud, CSC, and other departments in the business in relation to verification
Communication Scope
Clear, confident communication (written and verbal); Ability to breakdown complex ideas
Process & Methodology
Ability to manage multiple projects without dropping the ball
Full Job Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. **Who we are** We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. **Who we’re looking for** We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. **Why we need you** We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As our Verification Specialist you’ll play a key part in delivering optimizing manual customer verification processes, ensuring timely feedback on verification outcomes, and supporting the broader business verification strategy, getting hands-on with reviewing documentation related to suspicious activity. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game. **What you’ll do** You’ll take ownership of work that gives us our competitive edge, including: * Full and accurate assessment of documentation in terms of their legitimacy * To ensure Betway meets the verification requirements of their customers in line with regulatory and/or business requirements aro
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