Bottomline
Financial Services
VendorSuccessAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Vendor Success Associate at Bottomline. Skills: Customer success, Revenue retention, Customer engagement. Guide customers towards outcomes. Identify ways to maximize value”
What You'll Achieve.
Achieve business goals; Long term customer commitment
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
1 year experience FinTech industry
Nice to Have
Awareness of payment ecosystem, CRM applications experience, Customer success program reporting experience
What You'll Do.
Guide customers towards outcomes
Identify ways to maximize value
Balance value against retention
Retain Paymode-X revenue
Intake vendor inquiries
Manage vendor escalations
Resolve inquiries timely
Mitigate revenue lost
Address customer questions
Address customer concerns
Educate customers about value
Protect revenue within portfolio
Ensure customer engagement
Identify escalation risk
Collaborate with internal teams
Ensure positive outcome
Develop best-practices
Improve effectiveness
Support customer reviews
Synthesize customer data
How You'll Work.
Team & Collaboration
Cross functional teams; Payer Account Managers; Member Services; Reporting; Vendor Success Operations
Full Job Description
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Position Title: Customer Success Associate – Paymode-X Department: Vendor Success As a Customer Success Associate, you will be responsible for customer delight by guiding customers towards their desired outcomes of the Paymode-X service. It is important to understand customers’ needs to identify ways they can maximize the value of Paymode-X to achieve their business goals while balancing against and retaining Paymode-X revenue. You are responsible for intake of vendor inquiries and escalations and managing these in a timely manner through to resolution with the goal of mitigating revenue lost. You will work cross functionally with Payer Account Managers, Member Services, Reporting and Vendor Success Operations to address customer questions and concerns resulting in long term Customer commitment to the Paymode-X network. Essential Job Functions: Resolve customer inquiries by educating customers about the value of the Paymode-X services delivered while protecting revenue within the existing customer portfolio. Ensure Customer engagement with Paymode-X service and features to drive customer value. Identify escalation risk and collaborate with internal teams to retain revenue, remediate, and ensure a positive outcome. Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes. Support customer reviews in the gathering and synthesizing of customer data across the various Paymode-X applications and back office systems Preferred Skills: Ability to effectively m
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