Manulife Business Processing Services
VendorGovernanceManager
“Vendor Governance Manager at Manulife Business Processing Services. Skills: Vendor Governance, Contract Lifecycle Management, Stakeholder Management, Risk Management, Compliance. overseeing the end to end management of vendor contracts involving Operations and COE Requirements. ensuring alignment with organizational policies, risk standards, and strategic objectives”
What You'll Achieve.
ensure alignment with organizational policies, risk standards, and strategic objectives; ensure that vendor relationships deliver value, compliance, and long term operational excellence; ensure accuracy, completeness, and version control; Ensure timely renewals, renegotiations, or termination decisions; assess performance, service levels, issues, and opportunities; identify vendor risks and recommend mitigation strategies; ensure contracts comply with regulatory, commercial, and operational requirements; ensure data privacy and security clauses meet internal and external standards; ensure alignment; cost optimization and value enhancement; enhance efficiency and compliance
Industry & Context.
Excellent negotiation, analytical, and problem-solving skills
What They're Looking For.
Must Have
understanding of contract law, commercial terms, and risk management, Knowledge of vendor management methodologies and compliance frameworks, Proficiency with contract lifecycle management (CLM) tools and procurement systems, High attention to detail and ability to manage multiple priorities in a fast-paced environment
What You'll Do.
overseeing the end to end management of vendor contracts involving Operations and COE Requirements
ensuring alignment with organizational policies
and strategic objectives
Lead contract lifecycle activities—from sourcing and negotiation to performance monitoring and renewal
partnering closely with Legal
and business stakeholders
ensures that vendor relationships deliver value
and long term operational excellence
Lead and manage the full contract lifecycle: intake
aligning with storage and monitoring requirements
and tracking renewal/termination dates
Align with a central repository of contracts and ensure accuracy
Ensure timely renewals
or termination decisions through proactive contract tracking
Conduct regular business reviews with vendors to assess performance
Collaborate with stakeholders to identify vendor risks and recommend mitigation strategies
Act as a liaison between business partners
Support change management by documenting business impacts and obtaining stakeholder sign-off
Work closely with Legal and Risk teams to ensure contracts comply with regulatory
and operational requirements
Support audits related to vendor contracts
third‑party management
and procurement controls
Ensure data privacy and security clauses meet internal and external standards
Lead contract reviews focusing on pricing
service-level agreements (SLAs)
and terms to ensure alignment
Support strategic sourcing initiatives by evaluating vendor proposals and commercial terms
Provide recommendations for cost optimization and value enhancement
Serve as the primary contact for contract‑related questions and escalations
Partner with Finance on budgeting
vendor spend analysis
Improve contract workflows
and tools to enhance efficiency and compliance
Implement best practices for contract standardization and vendor lifecycle management
How You'll Work.
Team & Collaboration
partnering closely with Legal, Procurement, Finance, and business stakeholders; Act as a liaison between business partners, project teams, and vendors; Work closely with Legal and Risk teams; Partner with Finance on budgeting, vendor spend analysis, and cost forecasting
Communication Scope
Exceptional communication and stakeholder management abilities
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