VendorCoordinator

**_Role Summary:_** The Vendor Coordinator (Provisioner) role sits within the Service Delivery team; this team is composed of skilled individuals responsible for a range of disciplines. These include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery. **_Job Scope:_** Interacts with Customer, the Service Delivery team, Field teams, Provisioning engineers and Project Management teams. **_Duties and Responsibilities:_** * Supply regular updates to the Service Delivery teams, keeping them aware of progress on their orders and assisting them with any issues that may arise during the Vendor delivery lifecycle. * Matrices manage internal teams to ensure accurate understanding of delivery progress is available and being communicated to customers. * Ordering and tracking of specific delivery requirements including Local Tails, network, and ancillary equipment. * Direct planning of Vendor site installations with Customer site contacts. * Produce Vendor documentation to support formal hand over process. * Working towards key delivery business metrics (KPIs) and targets. * Produce, maintain, and present the Key Performance Indicators by way of weekly reporting within the team. * Pro-actively develop and improve validation checks per service and in general the Vendor delivery process supporting systems automation and process improvement. * Develop local processes and contribute to development of company-wide processes. Critically review processes to provide continuous improvement. **_Required Experience/Qualifications:_** * Some experience in Service Delivery or Project Management. * Hands-on Delivery experience * Ability to clearly document dependencies and priorities * Ability to effectively prioritize & matrix manage third party resources (internal & contracted) * Communication Managemen