Carmax
Automotive Retail
VehicleConditionAssessor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Vehicle Condition Assessor at Carmax. Skills: Vehicle assessment, Customer service, Documentation. Conduct accurate vehicle assessments. Document cosmetic and mechanical conditions”
What You'll Achieve.
Deliver exceptional customer experiences; Ensure quality; Ensure transparency; Ensure efficiency in inventory management; Impact customer satisfaction
Industry & Context.
Resolving discrepancies
Work outdoors in varying weather, Physical ability for walking, bending, kneeling, and standing for extended periods
What They're Looking For.
Must Have
Ability to deliver exceptional customer service, Ability to collaborate across departments, Skilled in following standardized processes, Ability to maintain accurate records, Communication skills for effective interaction, Ability to multi-task in a fast-paced environment, Ability to work independently, Valid driver's license, Willingness to work outdoors, Flexibility to work nights, weekends, and holidays, Physical ability for walking, bending, kneeling, and standing, Commitment to CarMax policies, Commitment to professional appearance standards
Nice to Have
Experience in vehicle assessments, Experience in a related automotive field
What You'll Do.
Conduct accurate vehicle assessments
Document cosmetic and mechanical conditions
Ensure accurate optioning of vehicles
Perform high-quality imaging of wholesale vehicles
Support wholesale auction preparation
Complete vehicle secures and confirmations
Verify appraisal details
Resolve discrepancies
Assist with inventory management
Assist with customer transfers
Assist with lot merchandising
Collaborate with team members
Assist with onboarding new associates
Follow CarMax Environmental
Health and Safety requirements
Maintain a clean and orderly work area
How You'll Work.
Team & Collaboration
Collaborate with Buyers; Collaborate with Senior Buyers; Collaborate with Purchasing Managers; Collaborate with team members
Communication Scope
Customer interaction
Full Job Description
6045 - South Broadway - 5850 S Broadway, Littleton, Colorado, 80121 CarMax, the way your career should be! **Position Overview** As a Vehicle Condition Assessor (VCA), you will play a critical role in delivering exceptional customer experiences by accurately assessing and documenting vehicle conditions for appraisals. Your work ensures quality, transparency, and efficiency in inventory management, directly impacting customer satisfaction. In this role, you’ll collaborate with Buyers, Senior Buyers, and Purchasing Managers, assist with lot merchandising, and support wholesale auction operations. If you have a passion for detail and enjoy working in a dynamic environment, this position offers an opportunity to make a meaningful impact every day. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis. * Ensure accurate optioning of vehicles during assessments and inventory updates. * Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations. * Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies. * Assist with inventory management, customer transfers, and lot merchandising as needed. * Collaborate with team members and assist with onboarding new associates to maintain operational excellence. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Ability to deliver exceptional cus
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