M&T Bank
VaultCustodian(DocumentProcessing&Research)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Vault Custodian (Document Processing & Research) at M&T Bank. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement, Document Processing, Research, Custody lifecycle, Intake and validation, Vault storage, Recordkeeping, Audit support, Settlement, Dual-control, Regulatory standards, Trust accounts, Physical securities, Legal documents, Internal ticketing systems, Custody systems, Securities movement”
What You'll Achieve.
Ensure accuracy, security, and compliance.; Meet service-level expectations and deadlines.
Industry & Context.
Conduct exception research and follow-up for vault and depository breaks.; Resolve issues by working with internal partners and external counterparties.; Research discrepancies
Ability to lift, carry, push, pull, and move boxes weighing approximately 20-30 pounds, Ability to reach, bend, and stand as needed for vault activities, 100% onsite position requiring five days in office per week, Must live within commuting distance to 1100 North Market Street, Wilmington, DE 19801, Monday-Friday, 7:45am-4:15pm shift
What They're Looking For.
Must Have
Associate’s degree, or equivalent work experience, 1+ years’ general work experience, Ability to lift, carry, push, pull, and move boxes weighing approximately 20-30 pounds, Ability to reach, bend, and stand as needed for vault activities
Nice to Have
Attention to detail and organizational skills, Ability to work independently in a structured, regulated environment, Comfortable working under time constraints and service expectations, 2+ years of experience in banking, custody operations, trust services, securities processing, or document custody, Prior experience handling physical assets or original documents (e.g., banking vaults, trust companies, accounting firms, custodial services, or similar environments), Understanding of the importance of document security, chain of custody, and control procedures, Familiarity with trust accounting systems, bank operations platforms, and general accounting principles, Excel skills
What You'll Do.
Serve as a dedicated vault custodian
supporting trust accounts that hold physical securities and legal documents.
Review incoming requests submitted through an internal ticketing system
validate instructions
and completeness before initiating processing in custody systems.
Participate in a controlled
multi-step custody process
including: initial review and system entry of custody assets
independent verification of data and physical handling
and vaulting of original documents
final quality review and settlement into the system of record
and perform physical processing of documents
and releasing assets in accordance with approved instructions.
Process and track securities movements such as free receipts
Conduct exception research and follow-up for vault and depository breaks.
Resolve issues by working with internal partners and external counterparties.
Complete periodic and annual vault reconciliations
research discrepancies
and provide documentation for internal and external audits.
Maintain accurate documentation and records using internal systems and tools such as SEI
Operate within strict dual-control and access protocols
including two-person vault entry/exit and independent verification requirements.
or security issues in accordance with internal risk and regulatory standards.
Contribute ideas for process improvement and operational efficiency while maintaining control integrity.
Manage priorities effectively to meet service-level expectations and deadlines.
How You'll Work.
Team & Collaboration
Work is highly collaborative.; Resolve issues by working with internal partners and external counterparties.
Full Job Description
**Overview:** The Vault Custodian supports the Institutional and Wealth Management businesses by safeguarding, processing, and reconciling high-value physical assets held in custody for trust and institutional clients. These assets may include physical stock and bond certificates, notes, life insurance policies, patents, trademarks, and other original legal documents that require secure, physical storage. This role plays a critical part in the end-to-end custody lifecycle – from intake and validation, through vault storage and recordkeeping, to audit support and final settlement. The work is highly controlled, detail-oriented, and performed under strict dual-control and regulatory standards to ensure accuracy, security, and compliance. **What You’ll Do:** * Serve as a dedicated vault custodian, supporting trust accounts that hold physical securities and legal documents. * Review incoming requests submitted through an internal ticketing platform; validate instructions, documentation, and completeness before initiating processing in custody systems. * Participate in a controlled, multi-step custody process, including: initial review and system entry of custody instructions; independent verification of data and documentation; physical handling, matching, and vaulting of original documents; final quality review and settlement into the system of record; perform physical processing of documents, including retrieving, pairing, storing, and releasing assets in accordance with approved instructions. * Process and track securities movements such as free receipts, free deliveries, internal transfers, and DTC deposits. * Conduct exception research and follow-up for vault and depository activity; resolve issues by working with internal partners and external counterparties. * Complete periodic and annual vault reconciliations, research discrepancies, and provide documentation for internal and external audits. * Maintain accurate documentation and records using internal systems an
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