Sectigo
digital identity and cybersecurity
ValidationSpecialist(German&Englishspeaking)
“Validation Specialist (German & English speaking) at Sectigo. Skills: Validation, Customer support, Communication. Day-to-day handling of validation certificate orders. Conducts online research to verify customer organizations applying for a certificate”
What You'll Achieve.
Delivering a market leading user experience; Meeting lofty goals
Industry & Context.
Ability to problem solve
What They're Looking For.
Must Have
Fluent in German and English, At least 2+ years of customer support / data entry experience, Ability to work with in-house validation and order management tools, Knowledge of Windows and Office products, Prior experience verifying and comparing data, Computer literacy skills must include the use of e-mail, databases, and word processing applications, communication and organization skills, with attention to detail and must be able to multi-task, Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base, Must be comfortable working on a computer daily and conversing over the phone, email, and chat, Must be comfortable researching information online, Self-motivated with ability to problem solve, manage time well, and get things done, Ability to work independently and part of a team with limited supervision, Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality, Excellent verbal and written communication skills, Quick learner, attention to detail and patience for user questions, Knowledge of corporate environment, Must thrive in a mature enterprise environment while applying existing skill sets and training to increase knowledge base
Nice to Have
Work in an environment adhering to compliance regulatory requirements helpful, Knowledge of SSL PKI products and services, including policies and procedures preferred
What You'll Do.
Day-to-day handling of validation certificate orders
Conducts online research to verify customer organizations applying for a certificate
Authenticates organization’s contact details
and issue certificate orders
Answers customer inquiries via phone
Process orders for TLS and other security products according to industry and company compliance requirements
Provide superior customer service and assistance via phone
Independently resolve customer support issues and escalate cases when appropriate
Handle day-to-day activities associated with maintaining Sectigo’s customer base
How You'll Work.
Team & Collaboration
Works closely with Sectigo’s certificate customer base and internal teams; Ability to work independently and part of a team with limited supervision
Communication Scope
Excellent verbal and written communication skills; Superior customer service and phone mannerism
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