Sectigo
digital identity and cybersecurity
ValidationSpecialist(German&Englishspeaking)
Neural analysis suggests this role is
optimal for mid candidates.
“Validation Specialist (German & English speaking) at Sectigo. Skills: Validation, Customer support, Order processing. Day-to-day handling of validation certificate orders. Conducts online research to verify customer organizations applying for a certificate”
What You'll Achieve.
Deliver a market leading user experience
Industry & Context.
Ability to problem solve
Fluent in German and English
What They're Looking For.
Must Have
At least 2+ years of customer support / data entry experience, Ability to work with in-house validation and order management tools, Knowledge of Windows and Office products, Prior experience verifying and comparing data, Computer literacy skills must include the use of e-mail, databases, and word processing applications, communication and organization skills, with attention to detail and must be able to multi-task, Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base, Must be comfortable working on a computer daily and conversing over the phone, email, and chat, Must be comfortable researching information online, Self-motivated with ability to problem solve, manage time well, and get things done, Ability to work independently and part of a team with limited supervision, Excellent verbal and written communication skills, Quick learner, attention to detail and patience for user questions, Must thrive in a mature enterprise environment while applying existing skill sets and training to increase knowledge base
Nice to Have
Work in an environment adhering to compliance regulatory requirements helpful, Knowledge of SSL PKI products and services, including policies and procedures preferred, Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality, Knowledge of corporate environment
What You'll Do.
Day-to-day handling of validation certificate orders
Conducts online research to verify customer organizations applying for a certificate
Authenticates organization’s contact details
and issue certificate orders
Process orders for TLS and other security products according to industry and company compliance requirements
Provide superior customer service and assistance via phone
Independently resolve customer support issues and escalate cases when appropriate
Handle day-to-day activities associated with maintaining Sectigo’s customer base
How You'll Work.
Team & Collaboration
Works closely with Sectigo’s certificate customer base and internal teams; Ability to work independently and part of a team with limited supervision
Communication Scope
Excellent verbal and written communication skills; Superior customer service and phone mannerism
Full Job Description
At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. We are looking for a Validation Specialist who is fluent in German and English to join our growing global team at Sectigo. Validation Specialist manages the day-to-day handling of validation certificate orders. Conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, review, audit, and issue certificate orders. Works closely with Sectigo’s certificate customer base and internal teams, as well as answers customer inquiries via phone, email, and live chat. This is a full-time and remote position working from Germany. Here are the core functions, responsibilities, and expectations for this role: * Process orders for TLS and other security products according to industry and company compliance requirements. * Condu
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