Sectigo
Technology
ValidationSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Validation Specialist at Sectigo. Skills: Customer Success, SaaS products, Customer relationships. Manage customer relationships. Drive customer onboarding”
What You'll Achieve.
Increase customer retention; Improve customer satisfaction; Drive customer value realization; Identify upsell opportunities; Reduce churn
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in customer-facing roles, Experience with SaaS products, Experience managing customer relationships, Experience with customer onboarding, Experience with customer retention strategies, Experience with customer satisfaction metrics, Experience with value realization
Nice to Have
Experience in the cybersecurity industry, Experience with CRM software, Experience with customer success platforms
What You'll Do.
Manage customer relationships
Drive customer onboarding
Ensure customer retention
Monitor customer satisfaction
Facilitate value realization
Act as a trusted advisor
Identify upsell and cross-sell opportunities
Gather customer feedback
Advocate for customer needs internally
Develop and execute success plans
Conduct regular business reviews
Proactively identify and mitigate churn risks
Collaborate with sales and product teams
Contribute to customer success best practices
How You'll Work.
Team & Collaboration
Sales teams; Product teams
Full Job Description
Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. We are looking for a talented Validation Specialist I to join our growing global team at Sectigo. The Validation Specialist I manages the day-to-day handling of validation certificate orders. This individual conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, and reviews, audits, and issues certificate orders while working closely with Sectigo’s certificate customer base and internal teams, as well as answering customer inquiries via phone, email, and live chat. Here
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