Sectigo
Technology
ValidationSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Validation Specialist at Sectigo. Skills: Customer support, Validation, Order processing. Process orders for TLS products. Process orders for security products”
Industry & Context.
Problem solving
Work shift work, Work holidays
What They're Looking For.
Must Have
2+ years customer support experience, 2+ years data entry experience, Ability to work with in-house tools, Knowledge of Windows, Knowledge of Office products, Prior experience verifying data, Prior experience comparing data, Computer literacy skills, Superior customer service skills, Comfortable working on computer daily, Comfortable conversing over phone, Comfortable conversing over email, Comfortable conversing over chat, Comfortable researching information online, Ability to problem solve, Ability to manage time well, Ability to get things done, Ability to work independently, Ability to work as part of team, Excellent verbal communication skills, Excellent written communication skills, Attention to details, Patience for user questions
Nice to Have
Bachelor's degree in business, Bachelor's degree in technical field, Equivalent experience to degree, Work in compliance regulatory environment helpful, Knowledge of SSL PKI products, Knowledge of SSL PKI services, Knowledge of SSL PKI policies, Knowledge of SSL PKI procedures, Knowledge of corporate environment, Experience in global setting
What You'll Do.
Process orders for TLS products
Process orders for security products
Conduct research to verify customers
Authenticate contact details
Provide superior customer service
Assist customers via phone
Assist customers via email
Assist customers via live chat
Resolve customer support issues
Escalate cases when appropriate
Handle day-to-day activities
Maintain Sectigo's customer base
Answer customer inquiries
How You'll Work.
Team & Collaboration
Internal teams; Customer base
Communication Scope
Verbal communication; Written communication
Full Job Description
Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. We are looking for a talented Validation Specialist I to join our growing global team at Sectigo. The Validation Specialist I manages the day-to-day handling of validation certificate orders. This individual conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, and reviews, audits, and issues certificate orders while working closely with Sectigo’s certificate customer base and internal teams, as well as answering customer inquiries via phone, email, and live chat. Here
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