Towne Park

Hospitality

ValetShiftLeadBirminghamSheraton

$0–0k Birmingham, Alabama, United States PART TIME
The Brief

“Valet Shift Lead - Birmingham Sheraton at Towne Park. Skills: Guest service, Driving, Leadership. Orchestrates service experience for hotel guests. Ensures site’s service standards are met or exceeded”

What You'll Achieve.

Create favorable first and last impressions; Deliver high levels of guest service

Industry & Context.

Hospitality
Problems you'll solve

Troubleshooting; Judgment calls when expediency is priority; Handle guest complaints and difficult situations

Eligibility Requirements

Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Mathematical Skills, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s, must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed, Regularly required to talk or hear, Frequently required to sit or stand for extended periods of time, May be required to walk; handle or feel objects, tools or reach with hands and climb balance; stoop, kneel, crouch or crawl, Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects, Majority of work will be performed outdoors for extended periods of time, Subject to environmental conditions including extreme heat and cold weather, Protection from weather conditions may be provided, but not necessarily from temperature changes, Travel of up to 5% may be required

What They're Looking For.

Must Have

Must be at least 18 years of age, able to pass a criminal background, MVR and drug screen, Must complete the Wheelchair Safety Training course, Six (6) months related experience, Must have and maintain a valid driver’s license, clean driving record, Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s, must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed

Nice to Have

Supervisory/lead experience preferred

What You'll Do.

Orchestrates service experience for hotel guests

Ensures site’s service standards are met or exceeded

Provides troubleshooting and/or guidance

Handles critical issues and makes judgment calls

friendly and professional demeanor

Acknowledges and greets guests

Opens all vehicle and hotel doors

Checks in arriving guests

Parks and retrieves vehicles

Handles guest complaints and difficult situations

Uses proper phone etiquette

Conducts an effective room presentation

Assists with delivery and pick up of items

Assists guests with inquiries

Maintains knowledge of client’s facility

Promotes a teamwork philosophy

Leads the work group in delivering high levels of guest service

Issues claim checks to guests

Completes ticket information

Ensures staff are not providing “lift” services

Checks wheelchairs for safe operation

Protects guest confidentiality

Maintains security of customer information

Assists Account Manager as needed

Builds work schedules

Identifies and collects revenue

Completes accurate cash drop slips

Completes shift report and paperwork

Reconciles revenue and tickets

How You'll Work.

Team & Collaboration

Works alongside coworkers to ensure service standards are met or exceeded; Promotes a teamwork philosophy through leading by example and effective communication skills; Leads the work group in delivering high levels of guest service; Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager; Reduces staff during the work shift if business conditions dictate

Communication Scope

Effective communication skills; Present information in one-on-one and small group situations

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