Towne Park
Hospitality
ValetShiftLeadBirminghamSheraton
“Valet Shift Lead - Birmingham Sheraton at Towne Park. Skills: Guest service, Driving, Leadership. Orchestrates service experience for hotel guests. Ensures site’s service standards are met or exceeded”
What You'll Achieve.
Create favorable first and last impressions; Deliver high levels of guest service
Industry & Context.
Troubleshooting; Judgment calls when expediency is priority; Handle guest complaints and difficult situations
Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Mathematical Skills, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s, must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed, Regularly required to talk or hear, Frequently required to sit or stand for extended periods of time, May be required to walk; handle or feel objects, tools or reach with hands and climb balance; stoop, kneel, crouch or crawl, Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects, Majority of work will be performed outdoors for extended periods of time, Subject to environmental conditions including extreme heat and cold weather, Protection from weather conditions may be provided, but not necessarily from temperature changes, Travel of up to 5% may be required
What They're Looking For.
Must Have
Must be at least 18 years of age, able to pass a criminal background, MVR and drug screen, Must complete the Wheelchair Safety Training course, Six (6) months related experience, Must have and maintain a valid driver’s license, clean driving record, Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s, must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed
Nice to Have
Supervisory/lead experience preferred
What You'll Do.
Orchestrates service experience for hotel guests
Ensures site’s service standards are met or exceeded
Provides troubleshooting and/or guidance
Handles critical issues and makes judgment calls
friendly and professional demeanor
Acknowledges and greets guests
Opens all vehicle and hotel doors
Checks in arriving guests
Parks and retrieves vehicles
Handles guest complaints and difficult situations
Uses proper phone etiquette
Conducts an effective room presentation
Assists with delivery and pick up of items
Assists guests with inquiries
Maintains knowledge of client’s facility
Promotes a teamwork philosophy
Leads the work group in delivering high levels of guest service
Issues claim checks to guests
Completes ticket information
Ensures staff are not providing “lift” services
Checks wheelchairs for safe operation
Protects guest confidentiality
Maintains security of customer information
Assists Account Manager as needed
Builds work schedules
Identifies and collects revenue
Completes accurate cash drop slips
Completes shift report and paperwork
Reconciles revenue and tickets
How You'll Work.
Team & Collaboration
Works alongside coworkers to ensure service standards are met or exceeded; Promotes a teamwork philosophy through leading by example and effective communication skills; Leads the work group in delivering high levels of guest service; Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager; Reduces staff during the work shift if business conditions dictate
Communication Scope
Effective communication skills; Present information in one-on-one and small group situations
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