Marriott Vacation Club International
VacationPlanner(JapaneseSpeaking)
“Vacation Planner (Japanese Speaking) at Marriott Vacation Club International. Skills: Sales, Guest relations, Communication. Promote awareness of brand image. Use sales techniques”
Industry & Context.
Resolve issues
Move, lift, carry, push, pull objects, Stand, sit, or walk extended period
What They're Looking For.
Must Have
Proficiency in reading and writing English, Good personality, Communication skills especially speaking, Positive interpersonal skills, Able to work in a deadline and target, Hospitality skills
Nice to Have
No related work experience, No supervisory experience
What You'll Do.
Promote awareness of brand image
Maintain guest loyalty
Recognize opportunities to up-sell
Build relationship with member
Ask for referral names
Extend referral offer
Purchase preview package
Schedule preview tours
Explain sales presentation details
Verify eligibility requirements
Determine complimentaries
Give complimentaries as gifts
Answer guest questions
Follow company policies
Ensure uniform is clean
Maintain personal appearance
Maintain confidentiality
Protect company assets
Address guests' service needs
Speak with clear language
Speak with professional language
Prepare written documents
Review written documents
Develop positive relationships
Maintain positive relationships
Listen to employee concerns
Respond to employee concerns
Comply with quality assurance
Uphold MVCI standards
Perform tasks in a timely manner
Perform reasonable duties
Have flexible approach
Maintain attitude for service
Commitment to service
Respond sensitively to needs
Respond sensitively to feelings
Accept interpersonal differences
Maintain constructive rapport
Work with colleagues as team
Support business needs
How You'll Work.
Team & Collaboration
Working relationships with support team; Working with colleagues as team; Support all co-workers; Develop positive working relationships; Maintain productive working relationships; Handle sensitive issues with employees; Handle sensitive issues with guests; Create pleasant team environment; Maintain productive team spirit; Maintain positive team spirit
Communication Scope
Speaking; Written documents; Telephones; Guest questions; Guest concerns; Guest requests; Clear language; Professional language
Applying for this Vacation Planner (Japanese Speaking) role?
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