VacationPlanner

Job Description **Building and Maintaining Customer Base** * Answers owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. * Fulfills requests from owners or prospective owner regarding pricing, property maps, property descriptions, room locations, and portfolio/network information. * Monitors contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. * Follows up on referrals from owners. * Develops and maintains records on customer contacts and use that information to support effective follow-up encounters. * Contacts owners to monitor satisfaction, makes aware of upcoming promotions, and develops business opportunities (e.g., reloads, referrals). * Uses available Customer Relationship Management systems (e.g., Seibel, Universe) to maintain accounts of interactions and follow up with customers with regard to purchases and contracting activity. **Giving Sales Presentations** * Discovers the needs of prospective owners through a series of questions/discussion and utilize the information to customize the sales presentation. * Explain the features and benefits of the Marriott Vacation Club Destinations product. * Establishes trust during the warm up, discovery, and intent statement and build rapport with customer. * Closes sales using approved process. * Practices and continues to develop and improve sales presentation. * Presents financing options as an approach to ownership. * Presents to customers in a manner that effectively utilizes the elements of the sales process. * Finalizes deals by signing of paperwork and notarizing contacts. * Follows up customer interaction with email, phone, or mail correspondence and facilitate use of Vacation Ownership Advisor. * Answers customers' questions regarding construction work, financing, maintenance, repairs, and appraisals. * Uses, demonstrates, and/