Vacation Advisor

VacationAdvisor-ReservationsSales/Activations-WorkFromHome

$165–240k ~AI est. Mexico City, Mexico FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Vacation Advisor - Reservations Sales/Activations - Work From Home at Vacation Advisor. Skills: Sales, Reservations, Customer service. Introduce and promote brands. Reserve dates for packages”

What You'll Achieve.

Drive additional revenue

Industry & Context.

Problems you'll solve

Resolve guest calls; Resolve guest requests; Resolve guest problems

Eligibility Requirements

Lift less than 10 pounds

What They're Looking For.

Must Have

Meet eligibility requirements

What You'll Do.

Introduce and promote brands

Reserve dates for packages

Answer questions about destinations

Check accommodation availability

Suggest alternative accommodations

Promote accommodation upgrades

Explain package requirements

Explain sales presentation attendance

Verify eligibility requirements

Leverage guest loyalty

Persuade callers to purchase

Resolve guest requests

Resolve guest problems

Follow company policies

Maintain confidentiality

Protect company assets

Acknowledge all guests

Address guests' service needs

Develop positive relationships

Maintain positive relationships

Listen to employee concerns

Respond to employee concerns

Comply with quality assurance

How You'll Work.

Team & Collaboration

Working relationships with support team

Communication Scope

Professional answer; Appropriate etiquette

Full Job Description

Train in office with future work from home opportunities possible! **Job Summary** * Introduce and promote the Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone. * Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services. * This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available. * Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available. * Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation. * Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements. * Vacation Advisors leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package. * Confidently ask the potential owner to reserve dates for the package. * Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor. * Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems. * Vacation Advisors must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets. * Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. * Speak with others using clear and professional language; answer telephones using appropriate etiquette. * Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. * Comply with quality assurance expectations and standards. * M

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