Lemonade
insurance
UXWritingandAutomation
Neural analysis suggests this role is
optimal for Mid candidates.
“UX Writing and Automation at Lemonade. Skills: UX Writing, Automation, Content Design. Own product voice and UX language quality. Define how we use and scale UX copy”
What You'll Achieve.
reduce friction; turns confusing moments into intuitive ones; drive outcomes; scale UX copy; improve output quality; produce Lemonade-quality communication efficiently; customers receive a consistent voice; maintaining clarity, trust, and brand consistency; ensure consistent, clear explanations
Industry & Context.
turn complex, confusing moments into clear, intuitive experiences; reduce friction; address them at the source
What They're Looking For.
Must Have
4+ years of experience in UX writing, content design, or a related role within a product-led company, A portfolio that demonstrates your ability to turn complex, confusing moments into clear, intuitive experiences, Deep understanding of microcopy best practices across flows, modals, error states, and onboarding, Experience working with AI writing tools, cross-functional collaboration skills, An eye for consistency and the ability to build systems, guidelines, and workflows that scale across teams, Data-driven mindset with comfort tracking copy quality, support ticket trends, and adoption metrics, Excellent written English with full professional fluency, Ability to work in an office environment most days of the week, Enthusiasm about learning and adapting to the exciting world of AI
Nice to Have
genuine curiosity for how automation shapes customer communication
What You'll Do.
Own product voice and UX language quality
Define how we use and scale UX copy
Continuously improve output quality
Monitor copy quality across all product surfaces
Maintain and evolve UX language guidelines
Act as the subject-matter expert
Define and promote best practices for integrating AI
Bridge Product and customer-facing teams
Partner with Support to identify recurring confusion points
How You'll Work.
Team & Collaboration
cross-functional collaboration skills; working with Product, Engineering, Support, and CX teams simultaneously; collaboration with stakeholders; Bridge Product and customer-facing teams; Partner with Support
Communication Scope
Excellent written English with full professional fluency
Full Job Description
We're looking for a UX Writer to own and evolve how Lemonade communicates with customers - across every product surface, channel, and AI-powered experience we ship. This isn't a traditional writing role. Lemonade puts the written word at the core of everything, and you get to lead it. You'll own our internal system that enables humans and AI to explain complex insurance moments simply, consistently, and at scale. You'll set the bar for what "Lemonade-y" means in practice, and work through the most advanced and nuanced communication. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. IN THIS ROLE YOU'LL: - Own product voice and UX language quality through our internal system, setting the bar for clear, concise microcopy that reduces friction and turns confusing moments into intuitive ones. Get to the mind and the hearts of our users and know how to drive outcomes - Define how we use and scale UX copy, support macros, and AI-generated product communication across human and automated channels - Continuously improve output quality through training, evaluation, and feedback loops, and monitor copy quality across all product surfaces - Maintain and evolve UX language guidelines in collaboration with stakeholders, positioning automation and scalable systems which enable teams to produce Lemonade-quality communication efficiently - Act as the subject-matter expert on what makes communication "Lemonade-y," ensuring alignment between human and automated experiences so customers receive a consistent voice regardless of channel - Define and promote best practices for int
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