Lemonade
insurance
UXWritingandAutomation
“UX Writing and Automation at Lemonade. Skills: UX Writing, Automation, Content Design. Own product voice and UX language quality. Define how we use and scale UX copy”
What You'll Achieve.
reduce friction; turns confusing moments into intuitive ones; drive outcomes; scale UX copy; improve output quality; produce Lemonade-quality communication efficiently; customers receive a consistent voice; maintaining clarity, trust, and brand consistency; ensure consistent, clear explanations
Industry & Context.
turn complex, confusing moments into clear, intuitive experiences; reduce friction; address them at the source
What They're Looking For.
Must Have
4+ years of experience in UX writing, content design, or a related role within a product-led company, A portfolio that demonstrates your ability to turn complex, confusing moments into clear, intuitive experiences, Deep understanding of microcopy best practices across flows, modals, error states, and onboarding, Experience working with AI writing tools, cross-functional collaboration skills, An eye for consistency and the ability to build systems, guidelines, and workflows that scale across teams, Data-driven mindset with comfort tracking copy quality, support ticket trends, and adoption metrics, Excellent written English with full professional fluency, Ability to work in an office environment most days of the week, Enthusiasm about learning and adapting to the exciting world of AI
Nice to Have
genuine curiosity for how automation shapes customer communication
What You'll Do.
Own product voice and UX language quality
Define how we use and scale UX copy
Continuously improve output quality
Monitor copy quality across all product surfaces
Maintain and evolve UX language guidelines
Act as the subject-matter expert
Define and promote best practices for integrating AI
Bridge Product and customer-facing teams
Partner with Support to identify recurring confusion points
How You'll Work.
Team & Collaboration
cross-functional collaboration skills; working with Product, Engineering, Support, and CX teams simultaneously; collaboration with stakeholders; Bridge Product and customer-facing teams; Partner with Support
Communication Scope
Excellent written English with full professional fluency
Applying for this UX Writing and Automation role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Lemonade?
Real rants from real employees. Read before you apply.