UXResearchOperationsProgramManager

## Description We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the intersection of research, product, data, legal, operations, IT, and vendor ecosystems. The right person will be a strong cross-functional operator who can manage complex stakeholder relationships, understand how research moves through the organization, and turn fragmented workflows into durable systems. They will own the operational backbone of research: participant recruitment, vendor programs, research data governance, feedback pipelines, insight systems, and the mechanisms that help research drive product action. ## In this role, you will... 1. Research Operations Infrastructure Build and maintain the core systems, workflows, dashboards, documentation, and playbooks that support UX Research at scale. Identify operational gaps across study intake, participant recruiting, data handling, feedback triage, and insight activation. Create repeatable processes that help researchers work faster, more consistently, and with less operational friction. 2. Cross-Functional Program Management Partner closely with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors. Manage stakeholder alignment, resource coordination, communication of process changes, ownership transitions, and operational risk. Build strong working knowledge of partner team workflows and use that understanding to connect people, systems, and decisions across the organization. 3. Participant Recruitment, Vendor, and Panel Operations Own participant recruitment operations across internal and external participant pools. Manage research vendors, recruitment platforms, fieldwork partners, participant databases, scheduling workflows, and self-service recruiting processes. Improve recruitment speed, quality, reliability, and compliance while ensuring researchers can access