PwC
UXLead
“UX Lead at PwC. Skills: UX leadership, Hands-on UX, Stakeholder and client interaction, Commercial responsibility, UX competency growth, UX team upselling. Leading UX work on client engagements. Supporting and guiding other designers”
What You'll Achieve.
Ensure UX delivers real value for users, clients, and the business; Grow and upsell the UX competency; Position the UX team as a trusted and valuable capability; Support sustainable utilization and growth of the UX team through credible delivery
Industry & Context.
Structuring and clarifying problem spaces where requirements or direction are unclear; Problem solving
Being present in the Prague office
What They're Looking For.
Must Have
experience in UX design, including ownership of UX work or workstreams, Solid foundation in research, interaction design, and problem framing, Experience working with clients and senior stakeholders, Experience working with AI tools, Ability to explain UX value clearly in business and delivery terms, Commercial awareness and experience contributing to scope shaping or upselling, Comfort working within structured delivery and governance environments, Interest in AI and its impact on user experience and digital solutions
What You'll Do.
Leading UX work on client engagements
Supporting and guiding other designers
Ensuring UX delivers real value for users
Delivering UX within projects
Actively contributing to growing and upselling the UX competency
Positioning the UX team as a trusted and valuable capability
Operating confidently in a complex
fast-paced environment
Regular collaboration with colleagues in Prague/online
Working effectively with distributed team members across the World
Supporting consistency
and quality across locations
Being present in the Prague office to support teamwork
Taking responsibility for UX delivery on projects or defined workstreams
Leading UX activities from discovery through delivery
Structuring and clarifying problem spaces where requirements or direction are unclear
Ensuring UX outputs are coherent
and aligned with user and business needs
Reviewing UX work and providing clear
constructive direction to improve quality
Remaining hands-on when required (research
Actively positioning UX as a value-adding service
not just a delivery activity
Identifying opportunities within ongoing engagements to expand or deepen UX involvement
Working with engagement leads to shape and upsell UX scope where appropriate
Introducing UX earlier into projects (discovery
Contributing UX input into proposals
and new opportunities
Supporting sustainable utilization and growth of the UX team through credible delivery
Mentoring and guiding UX designers and researchers
Contributing to hiring
and skill development
Supporting definition of UX standards
and quality expectations
Helping build a confident UX team able to explain and defend design decisions
Acting as the senior UX representative within project and client teams
Communicating UX decisions clearly to non-UX and senior stakeholders
Advocating for UX where it brings clear value
and staying pragmatic where it does not
Helping ensure UX is seen as a trusted contributor
not only visual or executional design
Working closely with engagement leads
Balancing user needs with commercial constraints such as scope
Understanding client priorities and delivery context
Identifying and communicating UX risks and dependencies early
Mentoring and supporting UX designers in day-to-day work
Acting as a go-to person for guidance
Supporting onboarding of new team members
Contributing to shared UX standards
Helping maintain consistent expectations of UX quality across engagements
Following PwC processes related to contracts
and delivery governance
Ensuring required internal tasks are completed correctly and consistently
Operating in line with PwC standards and expectations
Proactively suggesting and designing UX AI tools
Using AI tools where they meaningfully support UX work (research
Contributing to the design of AI-enabled products and services
Considering usability
and trust when designing AI-driven features
Staying informed about changes in UX tools
How You'll Work.
Team & Collaboration
Regular collaboration with colleagues in Prague/online; Working effectively with distributed team members across the World; Supporting consistency, alignment, and quality across locations; Being present in the Prague office to support teamwork, mentoring, and collaboration; Working closely with engagement leads, product owners, and technology teams; Mentoring and supporting UX designers in day-to-day work; Supporting onboarding of new team members; Contributing to shared UX standards, practices, and ways of working; Helping maintain consistent expectations of UX quality across engagements
Communication Scope
Ability to explain UX value clearly in business and delivery terms; Communicating UX decisions clearly to non-UX and senior stakeholders
Process & Methodology
Ownership of UX work or workstreams, Leading UX activities from discovery through delivery, Structuring and clarifying problem spaces, Defining UX effort, team needs, and approach, Contributing UX input into proposals, extensions, and new opportunities, Balancing user needs with commercial constraints such as scope, timeline, and budget, Identifying and communicating UX risks and dependencies early
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