Company
Technology
UXDesignerSenior
Neural analysis suggests this role is
optimal for Senior candidates.
“UX Designer Senior”
Industry & Context.
What They're Looking For.
Must Have
3–5+ years of experience in UX or product design, Proven delivery of high-fidelity, implementation-ready work, Advanced proficiency in Figma, Experience designing complex workflows, Experience designing enterprise tools, Experience designing service-oriented applications, Ability to translate business requirements into user experiences, Ability to translate technical requirements into user experiences, Experience working within design systems, Experience contributing to reusable UX patterns, Familiarity with designing multi-state interfaces, Familiarity with error states, Familiarity with loading states, Familiarity with edge cases, Collaboration skills, Communication skills, Ability to work effectively in Agile environments
Nice to Have
Experience with AI-driven products, Experience with support tools, Experience with chatbot interfaces, Experience with assistant interfaces, Exposure to regulated industries, Experience in healthcare, Experience in insurance
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Content teams; Business teams; Technical teams; Engineering teams
Communication Scope
Cross-functional communication
Process & Methodology
Agile delivery cycles
Full Job Description
## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a UX Designer Senior based in Canada. This role focuses on shaping and refining the end-to-end user experience for an AI-enabled customer support platform used by service representatives in complex operational environments. You will transform evolving product requirements into high-fidelity, implementation-ready designs that guide engineering and product delivery across the full lifecycle. Working closely with product, content, business, and technical teams, you will design intuitive, efficient, and accessible workflows that support real-world decision-making at scale. The environment is fast-moving and collaborative, requiring strong ownership and the ability to bring clarity to ambiguous requirements. You will play a key role in maintaining design momentum during a critical product transition phase, ensuring continuity and usability across evolving systems. This is a hands-on role where craft, systems thinking, and execution quality directly impact product success. ## Accountabilities You will be responsible for translating product requirements into clear, scalable UX solutions, ensuring that complex workflows are designed with usability, consistency, and implementation readiness in mind. Design high-fidelity user interfaces, prototypes, and UX documentation in Figma for enterprise-grade, AI-enabled support tools Define and refine end-to-end user journeys, including workflows, interaction patterns, edge cases, and system states Collaborate with product, engineering, content, and business teams to translate requirements into structured design solutions Document design decisions, screen behaviors, and interaction logic to support accurate implementation Work within and contribute to established design systems to ensure consistency and scalability Iterate on designs based on feedback, technical constraints, and usability consi
Applying for this UX Designer Senior role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.