TOPdesk
service management
UXDesigner
“UX Designer at TOPdesk. Skills: UX design, AI-powered features, user experiences, design systems, usability testing. Rapid prototyping and refinement of new AI-powered concepts within our product (e. g. creation and governance of agents). Responsibility for the entire design process from initial discovery to final delivery”
What You'll Achieve.
drive product outcomes
Industry & Context.
problem-solving with teammates and stakeholders; solving complex design challenges
What They're Looking For.
Must Have
5+ years of professional experience in UX design (medior/senior capacity), You have a bachelor’s degree or vocational qualification in design, HCI, or a related field, You have shipped and measured the success of AI-powered feature from a human-centered design perspective, You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding, You have experience working with or contributing to design systems, You can validate designs through research, usability testing, and feedback, You are experienced in driving strategic decisions in a product triad, You bring collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers, You are proficient in English, ensuring clear communication across teams, You are passionate about accessibility, inclusivity, and solving complex design challenges, You have a proactive mindset and a drive for continuous improvement
Nice to Have
You are fluent in German (business proficiency), enabling effective collaboration in German-speaking environments
What You'll Do.
Rapid prototyping and refinement of new AI-powered concepts within our product (e. g. creation and governance of agents)
Responsibility for the entire design process from initial discovery to final delivery
Identification of research needs and transformation of insights into intuitive
and inclusive user experiences
Creation of wireframes
and prototypes using the most appropriate tools and methods
Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
Ensuring of consistency and efficiency through the use of the design system
including the proposal of improvements or new components when needed
Validation and refinement of designs through feedback gathering
Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
Close collaboration with Product Managers
and other stakeholders to shape user-centered solutions and drive product outcomes
Contribution to raising UX maturity and improving design processes across the organization
Continuous monitoring of emerging trends
and best practices within the UX field
How You'll Work.
Team & Collaboration
collaborating closely with Product Managers, Engineers, and other Designers; work with colleagues based in the Netherlands, Germany, and Hungary; report to a UX Manager; regularly engage with the Design System team and other stakeholders; Facilitation of collaborative ideation and problem-solving with teammates and stakeholders; Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes; helping you work effectively with engineers, product managers, and other designers
Communication Scope
Delivery of clear communication; collaboration and communication skills
Process & Methodology
driving strategic decisions in a product triad
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