TOPdesk
service management
UXDesigner
Neural analysis suggests this role is
optimal for mid candidates.
“UX Designer at TOPdesk. Skills: UX design, AI-powered features, design systems, usability testing, collaboration. Rapid prototyping and refinement of new AI-powered concepts within our product (e. g. creation and governance of agents). Responsibility for the entire design process from initial discovery to final delivery”
What You'll Achieve.
drive product outcomes
Industry & Context.
problem-solving
What They're Looking For.
Must Have
5+ years of professional experience in UX design (medior/senior capacity), You have shipped and measured the success of AI-powered feature from a human-centered design perspective, You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma, You have experience working with or contributing to design systems, You can validate designs through research, usability testing, and feedback, You bring collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers, You are proficient in English, ensuring clear communication across teams, You are passionate about accessibility, inclusivity, and solving complex design challenges, You have a proactive mindset and a drive for continuous improvement
What You'll Do.
Rapid prototyping and refinement of new AI-powered concepts within our product (e. g. creation and governance of agents)
Responsibility for the entire design process from initial discovery to final delivery
Identification of research needs and transformation of insights into intuitive
and inclusive user experiences
Creation of wireframes
and prototypes using the most appropriate tools and methods
Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
Ensuring of consistency and efficiency through the use of the design system
including the proposal of improvements or new components when needed
Validation and refinement of designs through feedback gathering
Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
Close collaboration with Product Managers
and other stakeholders to shape user-centered solutions and drive product outcomes
Contribution to raising UX maturity and improving design processes across the organization
Continuous monitoring of emerging trends
and best practices within the UX field
How You'll Work.
Team & Collaboration
collaborating closely with Product Managers, Engineers, and other Designers; colleagues based in the Netherlands, Germany, and Hungary; report to a UX Manager; regularly engage with the Design System team and other stakeholders; Facilitation of collaborative ideation and problem-solving with teammates and stakeholders; Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes; Contribution to raising UX maturity and improving design processes across the organization
Communication Scope
clear communication; comprehensive handover documentation; collaboration and communication skills
Process & Methodology
entire design process from initial discovery to final delivery
Full Job Description
TOPdesk is an international software company in the field of service management with 800 employees in 8 countries and 5,000 customers worldwide. For our location in Budapest, founded in 2008, we are looking for a UX Designer to support our development team. Your environment As a UX Designer, you’ll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers and work on AI-powered features to build the next generation of ITSM platforms. You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders. * Rapid prototyping and refinement of new AI-powered concepts within our product (e.g. creation and governance of agents) * Responsibility for the entire design process from initial discovery to final delivery * Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences * Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods * Facilitation of collaborative ideation and problem-solving with teammates and stakeholders * Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed * Validation and refinement of designs through feedback gathering, usability testing, and data analysis * Delivery of clear communication and comprehensive handover documentation for seamless developer implementation * Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes * Contribution to raising UX maturity and improving design processes across the organization * Continuous monitoring of emerging trends, tools, and best practices within the UX field ## Qualific
Applying for this UX Designer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about TOPdesk?
Real rants from real employees. Read before you apply.