Audible, Inc.
Media
UXDesigner
“UX Designer at Audible, Inc.. Skills: UX design, Customer service design, AI design. Architect customer service experiences. Design global help centers”
What You'll Achieve.
Deliver seamless Audible experience; Help customers solve problems faster; Feel customers understood; Enjoy smoother interactions; Drive operational efficiencies
Industry & Context.
Solve customer problems; Resolve customer issues
What They're Looking For.
Must Have
3+ years UX designer experience, Bachelor's degree or equivalent, Experience with modern design tools, Experience with content management systems, Experience with information architecture, Experience with cross-functional teams
Nice to Have
Experience with conversational design, Experience with content strategy frameworks, Experience with AI design tools, Familiarity with GitHub, Knowledge of modern LLM technologies, Experience designing scalable experiences, Experience with collaboration tools, Experience designing for accessibility, Familiarity with service design, Experience working with global teams
What You'll Do.
Architect customer service experiences
Design global help centers
Design and optimize agent tools
Design conversational interfaces
How You'll Work.
Team & Collaboration
Cross-functional teams; Product managers; Engineers; Stakeholders
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